Job closed
Ref: HP332-448
Job description / Role
Job purpose
The purpose of this position is to build strong relationship with enterprise clients to achieve best in class customer services. To act as the point of contact for all the customers operation and delivery issues until a satisfactory. To be vocal contact of customer needs from commercial, technology and operation prospective. In addition to Work with Sales Account Managers to deliver a satisfactory customer experience, ensuring customer communication is paramount. Embedding du vision into reality to achieve long-term objectives.
Requirements
Minimum experience:
• Minimum 3-5 years of experience in a similar role in telecommunication industry
• Good understanding of service management and customer experience
• Experience in Customer Care or Marketing environment
• Experience of team management, ideally in a back office environment.
• High standard of Telecommunications product and service knowledge
• Aptitude for coaching skills
• Call / Trouble Ticket / Work Order handling expertise
• Track record of high standards of performance and delivery of results
• Ability to communicate effectively
• High standard of personal motivation and initiative
• Ability to respond positively to working within a pressurized environment
Minimum education:
• Minimum bachelor degree in business administration (BBA)
Knowledge and skills:
• Excellent understanding of after sale operations and relevant support functions including sales, marketing, KB management
• Strategic thinking and operational planning.
• Must have customer centric approach and focus - internally and externally.
• Strong Customer focus and service approach, process improvement problem solving abilities, people management and negotiation skills
About the Company
du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.
du has three broad target segments:
Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.
Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.
The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.