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Supervisor Signature - Coffee Shop

AccorHotels

Dubai, UAE

Ref: RP714-5521

Job description / Role

Employment: Full Time

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it's a state of mind.

THE HYDE DUBAI

Hyde Hotels, Resorts & Residences, part of the world-leading Accor group; today announced the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.

Hyde Hotel Dubai Business Bay, a five-star hotel, is set to open in Q4 2021. The 276-rooms, all with balconies, will be a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world.

Hyde Hotel Dubai will feature three incredible culinary experiences including the Mediterranean concept, Cleo MediterrĂ¡neo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property will be The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel's public areas, guestrooms and Cleo will be designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge to be designed by Tristan Plessis Studio.

THE POSITION

To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.

KEY ROLES & RESPONSIBILITIES

- Supervise and oversee the operation/section to maintain service standards
- Check on employees' discipline, grooming standards and punctuality
- Check on guests' satisfaction levels and properly handle feedback and follow-up
- Perform opening and closing duties as assigned
- Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
- Assist in employees' development, counselling and resolving staff conflict
- Report any complaints, incidents or any other irregularities to Management
- Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
- Help minimize waste, neglect, breakages and mishandling of supplies and equipments
- Carry out light cleaning and maintenance of the pantry area
- Monitor quality of food and beverage products in every order
- To ensure that guests receive the attention and service they require
- Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
- To motivate, coach and project a positive attitude at all times
- Help manage employees' performance appraisals and performance logs
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed

Requirements

PERSONAL ATTRIBUTES

- Excellent reading, writing and oral proficiency in English
- Experienced in all aspects of restaurants service
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with solid motivational and teamwork skills
- Attention to detail and strong interpersonal skills to deal with diverse staff

QUALIFICATIONS

- Hotel Restaurant Management graduate

EXPERIENCE

- Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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