Ref: MP450-1028
Job description / Role
Function/Department: Supply Chain
MENA Region
Position Summary:
Receive, analyze and execute customers’ orders through SAP and close follow up with sourcing units & customer till orders being delivered in Time in Full, in addition fully responsible to manage customer complaints with internal key persons.
Responsibilities and Accountabilities:
Handling all order processing for a defined set of countries and customer:
• Handle Customer orders in countries assigned
• Process sales orders in the system [SAP] as per Company procedures.
• Send the required documents to all customers as per their requirements and obtain their confirmation in a timely manner and keep the shipping details updated.
Working closely with transportation companies and supplying factories in coordinating shipments:
• Process orders via SAP and work closely with supplying units CSRs
• Working with 2 different factories [Holland, France]
• Make booking of all the containers with different forwarders as per the delivery terms ,
• Handling –but not limited to -EX WORK & CFR customers
• Close follow up between all forwarders and factories to make sure all bookings and confirmations are done as per schedule.
Preparation of a variety of documentation required for each shipment:
• After the loading of the orders, check the loading details and make all b/l instruction for CFR forwarders and the invoices for all customers
• Follow up on all original documents with factories to make sure customer receive them before vessel arrival
• Receive all original documents from factories’ CSRs and bill of lading from forwarders, check if all details are in order, make copies for file and send originals to customer on time to enable smooth clearance of containers.
• Coordinating with sales, credit department & customers to ensure that payment are received as per agreed terms.
Requirements
• Bachelor degree or similar degree in supply chain
• International Customer Service REP. on Temporary Basis for 5 months from 1/DEC/2016 to 30/APR/2017 (Covering maternity).
• Position includes coordinating shipments & documentation.
• Should be on husband's / father's visa.
• JAFZA need Candidate's current Sponsor Company's License copy
About the Company
BAC Middle East - the longest established professional recruitment consultancy in the UAE. Established in 1979, we have been at the forefront of the region's recruitment industry for 40 years and were the first firm of our type in the world to achieve ISO9001 certification: a reflection of our constant emphasis on quality and customer satisfaction.
With our well-developed infrastructure and staff strength, we are able to assist you with recruitment needs ranging from junior professionals through to middle and senior management, whatever your industry sector.
BAC's proven regional experience and resources can help ensure that you recruit the best available candidates and enjoy the many advantages of a managed recruitment process.