Supply Chain Manager

Job description / Role

The Supply Chain Manager oversees end-to-end supply chain operations across UAE and GCC, with a strong focus on large-scale distribution networks, multi-location warehouses, and last-mile delivery efficiency. The role requires leadership of a large team, optimization of FMCG and chemical distribution, compliance with GCC regulatory frameworks, and cost-effective supply chain strategies.

Responsibilities:
Warehouse & Distribution Management
• Manage large-scale warehouses (50,000+ sq. ft.) handling FMCG and chemical goods.
• Oversee daily warehouse operations including inbound, storage, order picking, dispatch, and last-mile delivery.
• Implement WMS, automation, and Lean practices for efficiency.
• Ensure FIFO/FEFO practices and hazardous material handling compliance.
Inventory & Demand Planning
• Maintain optimal stock levels for fast- and slow-moving goods.
• Forecast demand trends with Demand & Supply Planning Manager.
• Reduce stockouts and excess inventory through accurate ERP-driven forecasting.
Distribution Network Leadership
• Manage fleet and drivers to ensure On-Time In-Full (OTIF) deliveries across UAE & GCC.
• Develop route optimization strategies to reduce transportation costs and improve service levels.
• Coordinate with 3PL providers, shipping agents, and customs for regional distribution.
Procurement & Supplier Collaboration
• Negotiate with suppliers, 3PLs, and logistics partners to support high-volume needs.
• Ensure suppliers deliver against service-level agreements for replenishment and transport.
Compliance & Safety
• Enforce OSHA, UAE/GCC warehousing standards, and chemical handling protocols.
• Ensure compliance with ESMA, SASO, GHS, REACH, and DHA regulations.
• Maintain certifications and compliance records for audits.
Cost & KPI Management
• Achieve 10–15% cost reduction in warehousing and distribution annually.
• Track KPIs:
o Order Fulfilment Rate
o OTIF (On-Time In-Full)
o Warehouse Throughput
o GRN Processing Time
o Customer Complaint Resolution
• Drive continuous improvement initiatives using Lean/Six Sigma tools.
Team Leadership
• Lead 100+ employees including warehouse supervisors, operators, helpers, and drivers.
• Develop staff skills in inventory control, fleet management, and workplace safety.
• Conduct performance reviews, coaching, and succession planning.

• Essential: Bachelor’s in Industrial Engineering, Supply Chain, or Logistics.
• Preferred: MBA in Supply Chain or professional certifications (CIPM, CSCP, CISCP, CLTD).
• Minimum 10 years in FMCG/Chemical Supply Chain.
• Must have managed large warehouses (50K+ sq. ft.) and teams of 50+ staff.
• Extensive background in distribution networks and multi-location warehouse management.
• ERP/WMS/TMS expertise (SAP, Oracle, Microsoft Dynamics, Navision).
• Experience in Lean/Six Sigma and logistics cost optimization.
• Familiarity with UAE & GCC supply chain regulations and customs processes.
• ERP & WMS systems management.
• Route optimization and logistics cost modeling.
• Advanced Excel and data analytics.
• Compliance knowledge (OSHA, ESMA, SASO, GHS).
• Leadership of large multicultural teams.
• Strong negotiation and supplier management.
• Problem-solving in crisis situations (delays, shortages, compliance issues).
• Excellent communication, presentation, and stakeholder management.

About the Company

Dhofar Global is a regional key player in hygiene and public health solutions. The company is on a transformation journey to expand its product portfolio and geographic reach to serve customers across borders and industries while maintaining its positioning as a trusted partner in delivering sustainable solutions that enhance lives and lifestyles.

Dhofar Global serves organizations in the United Arab Emirates, Oman, and Qatar, ranging from hotels to restaurants, catering suppliers, corporate businesses, cleaning and facility management, to companies in petroleum, aviation, telecom, automotive, healthcare, wellbeing and wellness, and much more.

The company is a pioneer in e-commerce and provides comprehensive e-services, designed to empower organizations by simplifying their sourcing lifecycles while fostering meaningful relationships and enabling informed decisions. Its state-of-art e-services allow customers to:

• Streamline their operations.
• Save time, energy, and money by accessing all necessary information through a single, user-friendly platform and dashboard.
• Seamlessly manage orders with personalized product suggestions, exclusive online discounts and promotions, tailored product searches, and customized pricing through quotation requests.
• Effortlessly oversee every aspect of their orders, from data collection and placement to automation, shipment tracking, and payment monitoring along with real-time inventory management for efficient stock tracking, preventing overstocking or shortages.

Dhofar Global believes that its human resources are its most valuable asset and is proud of the unwavering loyalty of its teams providing the best customer service in the industry.