Support Analyst, ATM Operations

Job description / Role

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

The ATM Engineer is responsible for the management of ATM's/CDMs. To ensure effective implementation and maintenance of bank's ATMs/CDMs/Cheque Deposit Machines & SCDMs (Smart Cash Deposit Machines). Maintain responsibility for the ATMs/CDMs sites, ATM compliance, Monitoring all ATMs, CDMs, ATM Switch and working with vendors (NCR/ /IET/STL/NFS/Transguard).

Responsibilities include but are not limited to:

• Maintain and monitor the ATM/CDM technical, compliance aspects of sites.
• Prepare and maintain schedules to ensure timely ATM/CDM software update, preventive maintenance and ATM/CDM installations.
• Coordinate with vendors to ensure preventive maintenance and analyse their report and forward to senior level to take appropriate action.
• Direct the timely resolution of system Designing and developing the IST switch related applications.
• Maintain and monitor the ATM /Switch related applications, platform, schemes connectivity and ensure 24x7 availability of the switch systems and switch related applications.
• Prepare and maintain schedules to ensure timely switch compliance update as per schemes and other compliance requirements.
• Tune the system for better performance, make recommendations where appropriate, and provide reliable environments to suit customers and benefit the institution.
• Direct the timely resolution of system (Electronic banking) problems and escalate the unsolved problems to higher Levels so that user's work is minimally affected.
• Set-up recovery procedures and processes for all contingencies as to ensure minimum down time for Switch and the ATMs/CDMs/POS/Cards System.
• New ATM/CDM/SCDM setup in respective system as per business requirements.
• Provide assistance to different ATMs/Cards related projects to meet the Bank's business and functional needs and commitments of the department.
• Vendor management, Review the SLAs, conducting feedback meetings.
• Execute the agreed projects/tasks within the timeframe and budget while ensuring the maximum security to meet the Bank's needs.
• Continues improvement in all the above area - setup mutually agreed criteria.

Requirements

Requirements
• Graduate in Computer Science/Engineering.
• ITIL Foundation level certification.
• Knowledge of PCI standards.
• NDC/ANDC Training.
• EMV/Smart Cards Training/Working knowledge.
• 7+ years' experience in banking IT sector, especially in payments & ATMs.
• Technical knowledge in ATM with experience in IST Switch system.
• Good experience in ATM/CDM machine administration
• Good understanding of system requirements for banking operational processes.
• Good understanding of ATM Channels, Various Schemes (VISA, MasterCard, CUP) & UAE Switch interfaces.
• Good understanding of ATM/POS Transaction processing concepts.
• Good understanding in ATALLA, & SAFENET HSMs.
• Good understanding in POS systems/transaction processing.
• Good understanding of ATM/CDM/POS settlement process.
• Good understanding of Fraud Navigator System - for debit card fraud monitoring system.
• Good command of spoken and written English. Arabic language would be an added advantage.
• Planning and organizing skills
• Documentation skills
• Communications skills
• Through Problem solving skills for complex technical problems.
• Analytical skills
• Interpersonal Skills.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.