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Job description / Role
Make a difference every day
The Job Opportunity
Serco has been supporting the Australian Defence Force (ADF) in the Middle East under the existing MELABS contract since 2011. Serco will provide 21 service lines, including catering, waste disposal, facilities and ground maintenance, laundry, transport management, procurement and welfare services in support of ADF bases primarily in the United Arab Emirates. Serco is looking to hire a Support Services Team Leader for their MELABS contract. The purpose of this position is to conduct all administrative tasks related to support services department and oversea daily activities for ground re-fuel operations and waste management services, carry out all support services department administrative tasks and reports, Improve the efficiency of all support services sub departments and process through perform of internal audits.
Key accountabilities
- Waste Management Services
- Supervise the collection and removal of waste to prevent Spillage or Hazardous Accumulation of waste at all relevant collection points and to dispose of the waste including the removal of aircraft sewage
- Supervise operations in accordance with the Waste Management Plan (WMP)
- Supervise the daily removal of waste from site via a waste removal subcontractor
- Ensure the waste removal data capturing process is followed and completed
- Ground Re-fuelling Services
- Supervision of the fuel procurement and delivery system
- Ensuring full compliance with the client regulatory procedure and the MELABS contractual requirements
- Supervision of the subcontractor drivers and fuel delivery vehicle fleet
- Administrative Tasks
- Processing of applicable speeding fines (i.e. identification of the ADF vehicle user) in a timely manner and reporting to Customer
- Provide a high level of courtesy and customer service to the client, subcontractors and internal staff
- Process Application for Letters of No Objection and Age Dispensations
- Manage UAE License process for customers and RSO brief during Operations Support Supervisor absence
- Maintain CAFM system and process all types of passes expire (ie. Driver Licenses, Hazmat Driver license, Host Nation Passes, etc.) on time without any incidents of failure
- Process customer application for RTA driver license new applications and renewals
- Process all Serco Support Services and Sub Contractor documents for Host Nation and ADF passes on time
- Supervision of all CAFM records are updated and resolved with in SLA's
- Report Requirements
- Prepare and review all Support Services reports and ensure month end reports are ready by work day 3
- Ensure the vehicle damage report is compiled weekly and maintain records of evidence for customer billing
- Road Fines - Identify Driver and compile supporting information to Customer bi-weekly
- Compile and conduct monthly supplier evaluations
- Provide effective communication with management, peers, client, subcontractors, carry out other duties as directed by the line management
- Provide a high level of courtesy and customer service to the client, subcontractors and internal staff
- Participate in the Health, Safety & Risk programs including risk assessment work activities
- Conduct quarterly internal audits of all support services sub-departments and its process for various external audit (ie. JLC, ISO, GIA, etc.) preparations
- Participate in overtime, shift work and/or out of hours working as governed by necessity
- Substitute for Operations Support Supervisor in absence and ensure all tasks are completed on timely manner
Requirements
What we are looking for in our candidates
- Experience operating in an autonomous capacity
- Minimum of 1 year experience team leading personnel in an operational environment
- Minimum of 2 years' experience in a similar capacity
- Experience with shift working
- Have the ability to operate alone with minimum supervision
- Experience supervising a team of admin personnel is essential
- Experience use of CAFM systems is essential
Specific requirements
- Possess knowledge of Fuel Operations in the Middle East
- Possess knowledge of Waste Operations in the Middle East
- Experience and understanding of dealing with customers, subcontractors.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
Take pride in what you do
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.