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Job description / Role

Employment: Full Time

• Reporting to: Managing Director
• Other interactions: Projects, Support, Customer Success
• Number required: 1
• Duration: Permanent
• Desired start date: July 1st
• Probation: 6 months
• Working Hours: Sun - Thursday, 9 am - 6 PM
• Travel requirements: Occasional travel to client sites within U.A.E

Main responsibilities:
• Provide L1 and L2 general software & hardware support to our clients and their business across all of the platforms that we implement but not limited to cloud-based software such Vend, Unleashed, Dear, Lightspeed, Goodtill & Xero.
• You will be required to manage and support our client base with training requests, walkthroughs
• This will be performed in a way to ensure the reported issues are resolved within our set SLA’s
• The Support analyst at Cloudscape will be responsible for providing L1 and L2 support to retail and F&B clients of Cloudscape.
• This person will also help provide hardware support to the various retail and F&B brands that require onsite hardware installation and support.

AED 2,000 to 3,000 per month inclusive of fixed allowances.


• Expected to have a working knowledge of technology systems and hardware like receipt printers, kitchen printers, iPads and PC.
• Must possess an analytical thinking ability.
• Must possess a good memory of how software, networks operating systems work
• Must possess excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Should have a strong customer service focus
• Should have attention to detail and abilities to prioritize tasks at hand
• Previous experience in POS / Inventory management systems is a must-have
• Previous experience in accounting systems is a plus

About the Company

Cloudscape Technologies is a leading cloud integration and advisory firm servicing businesses across Retail, Wholesale and Hospitality industries. With strong experience and backgrounds in retail and technology, Cloudscape strives to help business owners increase business efficiency and profitability by leveraging the best-in-breed cloud-based business applications across POS, CRM, Inventory Management and Accounting.

With clients across the Middle East, we use a consultative process to assist with data migration, implementation, on-site training and support services.

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