Switchboard Operator

Job description / Role

• To answer calls with minimum rings avoiding callers’ hang off.
• Answering phone calls welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Providing professional and efficient management of visitors, calls and messages based on agreed standards of customer services.
• Screening and directing calls to other staff members by maintaining employee and department directories providing clear accurate instructions
• Providing basic information to callers or refer them to appropriate contacts
• Call waiting staff to attend to any urgent calls.
• Contacts call waiting staff to ensure that their inquiries are properly clear and attended to.
• To ensure low call duration and high call quality.
• To handle calls with highly confidentiality and security as well as to keep in touch with the “Ethics & Compliance” team, in order to maintain a maximum privacy level.
• To cooperate with Digital/IT team to fix any incident system error.
• 99% of incoming calls are attended to

• Good experience in managing customer relations
• Good customer service attitude
• Proven work experience in front desk and reception
• Professional attitude and appearance
• Proficiency in MS Office Suite
• Solid written and verbal communication skills
• Very good organizational skills
• Good customer services skills
• Good time management skills
• Ability to be resourceful and proactive when issues arise

Qualification:
• High School or Diploma with at least two years of experience in a similar job.

Technical skills:
• Understanding of client company Know all the employees list with contact details
• Understand the callers needs and attend to their request accordingly
• System operator knowledge
• Ability to learn, Polite, respectful, positive behavior.

About the Company

Solutions+, is a wholly owned subsidiary of Mubadala Investment Company.

Established 10 years ago, we are the leading UAE shared services company offering a range of solutions from finance, human resources, IT, procurement, facilities, and sustainability.

Solutions+ portfolio of brands cover various service sectors across the UAE including sports and entertainment, in addition to business processes and ESG.

Our vision is to drive value, for our clients and our nation, by providing world-class business performance solutions. Leveraging our deep knowledge and expertise, sustainable processes, and cutting-edge technologies, we offer direct management and counsel across vital infrastructure functions, from operations to digital services.