Ref: GP340-2100

Job description / Role

Employment: Full Time

• Quest is working in partnership with a leading company in the IT sector, who are looking for System Admin role to be based in Dubai, UAE. You will be working alongside a very qualified and professional team and will have several opportunities to learn and grow.
• Minimum Requirements:
• Candidates with 8+ years of experience in the same or similar role.
• Good knowledge and work experience of 0365 , Windows Servers , Hyper V , Sophos , Azure , Backup, and recovery & scripting ( Bash , PowerShell)

Key performance area 1: Business Performance

• Install, configure, and maintain hardware such as Servers, clusters, backup library etc.
• Install, configure, and maintain applications such as Office 365, Exchange online, SharePoint Online.
• Install, configure, maintain, and troubleshoot Sophos End point and server security.
• Monitor logs, analyze, notify, and guide company admin on alert resolution.
• Participate in security related activities and upgrades.
• Provide escalation support for Office 365 , Active Directory and Endpoint Security
• Coordinate with the group IT administrators and vendors related to implementation and support.
• Complete the assigned tasks independently if required, coordinate with other team members/ vendors/ customers to complete the task.
• Support the security administrator in implementing the security policies and procedures within the currently assigned projects.
• Daily, weekly, monthly monitoring of logs generated by the servers and cloud applications.
• Report security incidents and ensure effective resolution is provided in a timely manner.
• Maintain accuracy and regularity of completion of internal process documentation.
• Ensure systems are patched and updates are applied in a systemic and consistent manner by using relevant patch management solutions.
• Comply with company policies and procedures and maintain up to date documentation of all system configurations, approvals, user manuals etc.
• Shall work on newly areas officially designated by the Assistant Manager - Application and System Development or Group Head - IT.
• Conduct frequent end user training to boost productivity and security awareness within the organization.

Key performance area 2: Customers and Partner Relations

• To coordinate provision of excellence customer service to all business application users while maintaining professional standards
• To coordinate activities to respond promptly to internal customers request for support
• To ensure an open and effecting working relationship with the Process Champions within the group companies for the specific Industry
• To maintain effective working relationships and interaction with users to ensure alignment of Group IT and Business Objectives
• To identify and implement various initiatives to improve user satisfaction and overall usage of SAP throughout the Industry
• To collect user feedback to improve service levels and to meet commitments to internal customers
• To resolve helpdesk issues as per the SLA's
• To collect end user training requirements from the different companies within the industry and coordinate internal and external training sessions

Key performance area 3: People Development

• Should be team orientated, generating a strong sense of team spirit amongst the colleagues and other supporting departments for working towards a shared vision.
• Establish and maintain a participative and supportive team culture amongst all team members.
• Communicate clear performance objectives and individual performance targets to all team members.
• Assist the team in developing measurement tools to give real time information on operational performance.
• Contribute to building a positive team spirit by empathizing the team's commitment to the goals and objectives.
• Manage, motivate colleagues, train, develop the knowledge and skills of the team and ensure that procedures related to performance appraisals and employee compliance is followed.
• Advise all levels of management on their responsibilities and accountabilities in relation to IT and ERP related topics.


Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Technology ( or equivalent)
• Windows Server and Office 365 Certification Mandatory
• CCNA Desirable


• Minimum 8 years' experience in the same or similar role
• Good knowledge and work experience of 0365 , Windows Servers , Hyper V , Sophos , Azure , Backup, and recovery & scripting ( Bash , PowerShell)
• Hands on experience with Sophos Endpoint protection.
• Excellent trouble shooting and triaging skills.
• Industry Specific Implementation Experience is a must
• Exposure to SharePoint is a major plus

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.

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System Administrator salaries in UAE

Average monthly compensation
AED 6,500

Breakdown available for industries, cities and years of experience