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System Support Analyst

Xerox Emirates LLC

Dubai, UAE

Ref: RP113-16

Job description / Role

Are you a solution focused technical expert who is not afraid of challenges? Do you like finding answers to unresolved questions? Do you enjoy working with the latest technology in the market?

If your answer to the above questions is YES, then you are the right candidate for our Systems Support Analyst role.

This job might be for you if:
• You want to work with the latest technology in the office automation/ production printer space with a Company that has Innovation as its prime motto.
• You enjoy problem solving, taking on difficult challenges and finding solutions. If you don’t know have the answer, you will elicit the support of external parties to identify the right solution.
• You pay attention to details, stay focused and nothing falls through the cracks on your watch.
• You communicate clearly and can explain just about anything to anyone comfortably over the phone or by a business proposal.
• You are motivated, driven and customer centric. You know the responsibility of being the face of the company for the customers.
• You are excited by the prospect of being a part of a dynamic, technology driven global fortune 500 company.

What you will be expected to do:
• Provide software & systems support to our customers.
• Conduct office automation feasibility studies – work flow analysis, space design, cost comparison analysis, etc.
• Control usage & replenishment of stocks & spares.
• Attend to customer calls and provide technical assistance and solutions for effective problem resolution.
• Implement critical & mandatory system modification and software patches, plan preventive maintenance schedule and ensure machine performance.


What you should possess:
• At least 2 years relevant experience as a System Analyst with large production or graphics art machines
• Degree in Electronic or Computer Engineering
• Xerox analyst product training or exposure to working with similar products in the office automation space will definitely give your resume an edge.

If you find the job role interesting and meet the above requirements, then APPLY NOW and be a part of XEROX, a pioneer and global leader in Digital Printing Solutions.

About the Company

Xerox Corporation is an $11 billion technology leader that innovates the way the world communicates, connects and works every day across the globe in more than 160 countries. Xerox Emirates is a joint venture of Xerox Corporation & the Mohamed Hareb Al Otaiba Group.

Xerox Emirates reaches out to small and mid-size businesses, large enterprises, governments, graphic communications providers and partners who serve them.

We embrace the increasingly complex world of paper and digital, Office and mobile, Personal and social. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

We market the entire range of Xerox digital copy, scan, print products, solutions & Managed Print Services offerings in the UAE. The product portfolio includes high-end digital production publishing and printing systems, networked color & mono laser printers & digital multi-functional office devices and solutions. Xerox Emirates Services division offers solutions for Information Management, Business Process Outsourcing & Transportation.

Xerox Emirates is ISO 9001:2008 certified for the Quality Management System which supports Customer Service, Logistics Operations, and Information Technology Services Management.

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Analyst salaries in UAE

Average monthly compensation
AED 19,000

Breakdown available for industries, cities and years of experience