Systems & IT Supervisor

Right Calibre Executive Search


Ref: RP409-98

Job description / Role

Employment: Full Time

Job Purpose:

The IT Support maintains the networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company ERP systems & Apps.
Installs, and configures hardware and software, and solves technical problems.

Job Description:

(ERP System)

• Customize Odoo (ERP) modules as per business and functions needs
• Enhance Modules deliverables as per business need
• Support functions initiatives by making sure its doable/translatable on the system
• Enhance and improve current modules by adding more functionalities
• Maintenance of system, modules, and data
• Manage and maintain ERP software for multiple instances (markets)
• First line support for all the corporate solutions (Odoo System)
• Monitor all the different modules to ensure service availability
• Fix application related issues
• Follow up and supervise all projects implementations
• Maintain good relationships with vendors and internal teams across the group
• Provide first line support to Users by providing analysis and resolution for routine operational application issues
• Provide suitable solutions for any application issue based on the criticality of the issue
• Monitor the company solutions to ensure service continuous availability
• Record and track incidents, complaints, or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
• Support deployment of process enhancements by working with business and data collection and training key users on new functionality.
• Provide end user trainings for new changes and required optional enhancements
• Add new instances / markets on the platform for new launch markets, and customize as per the market by market requirements
• Liaise with external consultants and work together on e-invoicing and similar projects
• Full responsibility for designing commercial and financial reports and dashboards

(Sales app / interface)

• Manage field force sales application for both front & back end configuration
• Enhance system deliverables as per business need
• Enhance business controls and risk management through system controls
• Customize and add new instances / markets on the platform for new launch markets
• Ensure smooth end to end integration between ERP and sales app
• Ensure smooth end to end integration between sales app and Warehouse management system (WMS)
• Ensure smooth end to end integration between eCommerce platforms and sales app
• Customize reports to consolidate and preview performance data from the sales app backend
• Customize analytical reports to analyze performance based on set criteria

(Help Desk)

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may extend to the Region)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Training for staff members when needed


Job Requirements

• Odoo Application Experience is Mandatory
• Experience in designing commercial and financial reports is Mandatory
• Bachelor's degree, Computer science is preferred
• 8 + Years Experience in ERP coding and configuration

About the Company

Right Calibre Executive Search is your partner in recruitment. We firmly believe that Human Resources is the most important and everlasting asset for any organization. We are a young, vibrant and fast growing company with a Head Quarter in UAE. With the number of years in recruitment we have developed a strong network of top professionals. We provide comprehensive search services for clients and candidates on a regional /local and International level for leading organizations across all industries. At Right Calibre Executive Search, we build partnerships with Clients and Candidates based on Trust, Passion, Innovation and Excellence. Our success is our people and our mission is delivering excellence to individuals, businesses and companies.

Right Calibre is an agency that understands that great employees are the key to business success. We pride ourselves on sourcing high calibre permanent staff in every industry and being the best recruitment agency in the area. Our dedicated consultants have a wealth of experience in recruitment for most industries and are able to source the right candidate for your business, from entry-level to upper management. Right Calibre Executive Search has fast become the agency of choice for employers and employees seeking only the best.

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