Tax Learning & Development Lead

Job description / Role

Line of Service
Tax

Specialism
HR Function

Management Level
Senior Manager

Job Description & Summary

The ME Tax and Legal Services (TLS) Learning & Development (L&D) Lead is responsible for the design and delivery of best-in-class learning solutions, live virtual and online learning solutions, which address our business purpose for TLS. The L&D Lead is responsible for setting the L&D strategy for the line of service and the delivery of the L&D learning solutions/items. The L&D Lead is responsible for setting the L&D strategy for the line of service and the delivery of the L&D learning solutions/items.

Primary duties and responsibilities

Financial

- Recommend budget for TLS L&D function across the region
- Manage budget and reporting process in line with the Firm's strategy, global guidelines and staff internal needs
- Manage and control the L&D expenditure and cost per hour
- Identify new, cost effective delivery models  
- Ensure that the L&D team deliver value for money, on-target, on-budget learning solutions

Customer

- Acts as a trusted advisor for learning-related matters
- Manage and maintain strong relationships with regional and global counterparts / stakeholders
- Support synergies within the business to ensure that our programmes support the business in its future growth and encourage cross-Line of Service working
- Liaise with People Partners, HC Business Leads (HCBLs) and other L&D Leads to develop business skills programmes that meet not only the current business needs, but also predict future needs so that we can better support the growth of our business and to identify areas for future development initiatives

Internal Process

- Manage and implement the ME learning strategy in line with the Firm's strategy, global guidelines and regional focus
- Plans, selects and leads to implementation of global learning programs to address employees' skill-development needs
- Explore, assess and build strong relationships with top tier training external vendors and certified coaches in line with internal needs
- Engage in high impact L&D projects with global interaction
- Manage the assessment needs analysis and leverage outcome to map relevant courses accordingly
- Report relevant KPIs to measure course effectiveness, staff accomplishment and performance
- Review evaluations of training courses, objectives, and accomplishments 
- Manage and implement innovative ways while developing the learning activities, whether through facilitation, audio-visual materials, instructor guides, or the venues
- Identify and incorporate best practices and lessons learned into program plans
 
Learning & Growth 

- Work on specific projects related to HR initiatives as assigned
- Responsible for the continuing professional development of self and junior team members 
- Develop members on the team from a technical standpoint
- Support internal knowledge management best practices, creating communities of practice both within own team and across wider function 
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
- Establish a healthy work environment for employees on the team
- Building a technical learning path for both our Tax and Legal professionals

Requirements

Knowledge, skills, and abilities

Education

- Bachelor's Degree as a minimal requirement
- Master's/PhD Degree is preferred
- Professional Certification in Human Resources is preferred

Language

- Fluency in spoken and written English, proficiency in  Arabic is an advantage
 
Overall Experience

- 10~15 years of experience in a Tax Technical Environment (client facing or internal)
- Significant experience in an international professional services environment, including L&D function, is preferred
 
Specific Experience

- Previous HR generalist experience is a plus
- Deep understanding of the L&D processes, reporting and analysis
 
Knowledge & Skills

- Solid presentation skills
- Strong customer service orientation with ability to use patience and diplomacy to handle issues 
- Ability to quickly understand key business challenges and strategic objectives and align Learning & Development strategy accordingly
- Ability to gather and analyse complex business requirements and advise on creative optimal solutions from a learning persective
- Excellent interpersonal skills and approachability
- Strong conflict resolution/management skills
- Knowledge of learning styles and techniques 
- Knowledge of HR best practices and processes
- Excellent interpersonal and communication skills
- Excellent team building and relationship building capabilities
- Ability to maintain highly confidential information
- Leadership quality and ability to supervise, guide and motivate Tax and Legal professionals
- Extensive knowledge about the Tax Environment in the Middle East Region
- Knowledgeable about the International Tax Environment in the Middle East Region

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.