Tax - MERC Digital - Tax Technology Analyst

Job description / Role

Line of Service
Tax

Specialism
General Tax Consulting

Management Level
Associate

Job Description & Summary
The Technology Analyst is responsible for supporting critical technology projects in the Tax and Legal Services business ("TLS"), and sits within our Digital TLS team based in Dubai. As a Technology Analyst you should therefore have strong IT, business, technical, analytical and commercial skills and be able to apply your knowledge across the team.

In your role you will work with clients throughout the delivery and support lifecycle of the technology solutions and may be asked to help with technical questions during the sales cycle.

You will be a self starter and capable of working individually or in small groups both co-located and as part of a virtual global team. Although you will have local PwC office support, you will be comfortable acting on your own initiative. You will be mobile and prepared to support a regional team.

You will have both a client facing and back office role, must present well and be capable of clear and concise communication, including explaining technology concepts to clients who may not understand all the work being undertaken. You will build relationships with client IT staff during implementation phases and support the local PwC relationship manager with overall tax relationship. You will become an expert in the solutions offered and be a first point of contact for both internal and external clients wanting to understand how the solutions function.

Your primary responsibility will be for the development and delivery of technology services to clients and internal tax and legal businesses.

The key life-cycle stages that you will be expected to deliver include, but are not limited to:

- Documentation of client requirements - Development of specification documents to meet the client's needs, taking into account their unique circumstances.
- Configuring solutions and testing the outcome - Setting up development instances of solutions and configuring them to the client's specifications, before testing the outcomes.
- Implementation - Deploying the solutions in a wide variety of environments, including on premise and in cloud based solutions.
- User support - Provide first and second tier support to users of software solutions. This includes investigating, documenting and resolving bug reports.

Requirements

Here's what you need to bring to our team

We would love to bring on-board someone who has the following technical skills:

- 3-4 years experience in a primarily hands-on technology-centric role.
- Worked in a tax and/or legal professional services environment.
- Technically savvy - Ability to manage SQL databases (ideally MS SQL) and compose intermediate queries, familiarity with configuration of IIS and other network components and intermediate Excel skills. Must be comfortable operating with both on-premise and cloud solutions. Experience working on the Microsoft Stack is desirable.
- ETL (Extract, Transfer and Load) and data-wrangling experience using data analytics toles (such as Alteryx, R and Python).
- Coding experience is desired but not necessary (ideally Groovy).

Following are an added advantage:

- Exposure to ERP system (such as Oracle or SAP)
- Advanced knowledge and direct experience using BI reporting tools (such as Power BI, Tableau, and Qlikview)
- Experience in tax (direct or indirect)
- Experience managing technology projects (PMP or Prince2 certification desired but not required).

Our ideal candidate is also:

- Passionate and enthusiastic- and is excited by starting projects from scratch, is a 'doer' and can drive delivery of projects.
- Has strong communication and interpersonal skills - with the ability to communicate with all internal and client stakeholders effectively.
- Has Proven organisational skills - with the ability to project manage implementations with the assistance of the indirect tax teams; this could be demonstrated through industry standard PM certifications or experience.
- Process driven and capable of delivering in a consistent manner.
- Problem solver and enjoy the logic challenges presented by data work.
- Comfortable writing a wide variety of technical documentation, including process maps, data maps and specification documents.
- Expected to live by the PwC core values and fully integrate yourself in PwC culture.

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.