Tax - Resource Manager

Job description / Role

Line of Service
Tax

Specialism
General Tax Consulting

Management Level
Manager

Job Description & Summary
A career in Resource Management will provide you with the opportunity to take a lead role in helping our network be more agile in the ever evolving market we work within. By providing the right people on the right projects at the right time, you will focus on ensuring that the resources of suitable skills and calibre are available for engagements as required.
It's a particularly exciting time for Resource Management within the Tax and Legal Services team at PwC Middle East and support the business growth strategy.

Responsibilities
- Lead the continued strategic roll out of Resource Management across the ME region. You will be wholly responsible for the workforce management and operational efficiency of an 800 headcount business spanning 12 countries across the Middle East and Northern Africa territory.
- Educate staff and Partners on Resource Management and promote the function and highlight the benefits of a centralised workforce management team. Particular focus on building strong senior relationships to ensure buy in and build trusted relationships across the region.
- Deployment of staff from Partner to Associate grade to meet a constant flow of resource requests for varied and complex engagements involving multiple ME countries.
- Consultation with PwC network firms if and when required to ensure deployment of the right specialist staff to support our clients.
- Line management of 2 direct reports located in Saudi Arabia (Jeddah) and Egypt (Cairo). Oversight of the day to day deployment in both countries and a point of escalation when regional support is required.
- Continue the TalentLink Staffing & Deployment system implementation across the region. Drive the installation and use of a weekly capacity forecasting tool across all teams to monitor capacity and highlight trends / challenges and deliver resourcing solutions.
- Creation and distribution of weekly capacity reports and monthly dashboards containing MI on actual and budgeted utilisation and a comparison to employee forecasts. Strong understanding of employee and financial data and highlighting operational reasoning or any employee performance issues to senior stakeholders.
- Build trusted and effective relationships with a wide variety of internal support functions. For example, the recruitment team by monitoring actual headcount against yearly budget, highlighting internal skill shortages and recommending areas to recruit. Also with Finance, Human Capital (HC) and Learning & Development (L&D) to highlight any developmental needs by individuals and / or whole teams.
- Set up and monitor multiple regional rotation schemes to upskill the TLS workforce and increase career development opportunities as well as provide solutions to a business need. Examples include the constantly evolving regional TLS graduate programme and an increasing number of Digital upskilling programmes.
- Manage the onboarding and portfolios of new joiners whether they are experienced hires, graduates or interns.
- Manage TLS headcount and reconcile this on a monthly basis with finance reports. Working with the recruitment team to manage the pipeline of candidates and ensure the right headcount for the business. Providing analysis on this to the Business Unit Leaders and senior Partners.
- Attend weekly meetings with recruitment teams discussing progress with candidates, flagging urgent hires & ensuring we are hiring in line with budgeted headcount.
- Ensure the resourcing officers are sending accurate weekly MI to the business i.e availability / utilisation

Requirements

Candidate requirements
- Undergraduate degree from a globally recognised institution.
- Fluent in written and spoken English, Arabic would be advantageous but not essential.
- Ideally will have Resource Management, Project Management or Human Resources experience from a professional services background.
- Strong interpersonal skills with the ability to build trusted relationships quickly with people from varying seniority, backgrounds and cultures.
- High attention to detail and strong literacy and numerical skills.
- Resource Management can be a fast paced role so a strong ability to prioritise multiple requests with varying deadlines is essential.
- Preferably experience in scheduling systems such as TalentLink, Retain etc. System use in Power BI, Tableau or other data visualisation tools is advantageous.

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.