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Team Leader, Consumer Recovery

Commercial Bank of Dubai (CBD)

Dubai, UAE

Ref: HP905-136

Job description / Role

Employment: Full Time

Job Purpose:

- The main purpose of the job is to counsel, guide and encourage delinquent account holders to pay the overdue amount by making outbound / attending to inbound collection calls. The calls need to be assertive without any related unpleasantness and should adhere to the policies and procedures laid down by the bank.

Principal accountabilities:

- Collections from all delinquent Customers within the stipulated time
- Achieve the Collection targets as per the Bank's strategy.
- Establish effective working relationship with non-performing defaulting borrowers to work out solutions which will protect the Bank's interest.
- Maximize system utilization to reduce manual dependence.
- Train, develop, motivate new staff in policies and procedures of the law enforcement according to government regulations and ensure that Bank's policies and procedures are adhered to.
- Take active interest in self-development to build effective skills.
- Assisting in developing suitable strategies and initiate recovery efforts to achieve recovery targets and ensuring that the Bank's interests are protected.



- Higher School or Bachelor Degree in Commerce.
- Strong working knowledge of business software applications, particularly spreadsheets.
- Should have handled one or more collection software.


- Minimum 3-5 years extensive experience as Team Leader
- Written and spoken English - Arabic preferred
- Good understanding of banking operations, Bank policies, procedures, guidelines, statutory requirements, market conditions.
- Should be innovative in reducing delinquencies.


- Planning and organising skills.
- High level of interpersonal and negotiating skills.
- Excellent report writing and spreadsheets knowledge needed

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

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