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Team Leader - Infrastructure Support


Abu Dhabi, UAE

Ref: RP962-739

Job description / Role

Employment: Full Time

At DarkMatter, we are building an organisation of specialists to provide the ultimate integrated cyber security protection available. Whatever the scope, scale or sensitivity of our clients' work, we'll assess their risks, resolve their vulnerabilities and always keep them ahead of the threat, offering them the best possible products and solutions.

As Team Leader - Infrastructure Support , Act as an escalation point for the Infrastructure Support team and provide operational assistance to the Infrastructure Manager.

In this role, you will:

- Ensure operational documentation meets completeness and quality thresholds
- Participate in the development of customer support processes, technical planning, and work coordination
- Identify any gap on the operational support and suggest correction actions
- Ensure maximum availability, service hours coverage and skills effectiveness
- Create a healthy interpersonal and team-oriented environment
- Act as an escalation point and assist other team members when required
- Participate in the design, planning, and implementation of new projects / technologies and ensure that the solutions are highly available and performing
- Write comprehensive technical reports including assessment-based findings, outcomes and propositions for further system security enhancement
- Maintain knowledge of new and emerging cyber security threats and ensure the infrastructure is secured
- Manage and prioritize multiple assigned tasks to meet established deadlines
- Liaise with vendors and other IT personnel for problem resolution
- Support other teams for performance and availability issues
- Provide expert level advice, guidance and assistance to less experienced colleagues
- Ensure team compliance with all approved ITSM policies and processes


- Advance level experience in managing and supporting complex Infrastructure that are built on a number of different technologies
- Experience with ITIL framework
- Experience in a Team Lead role (Minimum 3 Yrs.)

Network and Security:

- Advance level experience in different network automation tools, protocol analyzers, packet filtering, web proxy and network operating systems
- Advance level experience in managing and supporting switches, routers, wireless controllers, access points, load balancer and firewalls
- Experience in Network Security and monitoring tools


- Advance level experience in different automation and monitoring tools, backup solutions, patch management, storage administration and Microsoft Infrastructure Technologies
- Advance level experience in managing and supporting servers, backup and storage hardware
- Advance level experience in systems monitoring, server hardening, performance tuning and troubleshooting
- Advance level experience in managing and supporting Microsoft Windows and Red Hat Enterprise Linux
- Advance level experience in VMware products (vSphere, vCenter,)


- Advanced level experience in managing and supporting complex databases that are built on a number of different technologies
- Advanced level experience in different monitoring, synchronization, security and optimization tools
- Advanced level experience in managing and supporting SQL and NoSQL databases
- Advanced level experience in managing and supporting clustered and non-clustered databases
- Advanced level experience in databases monitoring, performance tuning and troubleshooting


- Advanced level experience in managing and supporting complex cloud solutions (Azure, AWS, Google)

Technical Requirements:

- Candidates must be able to demonstrate in-depth knowledge of security frameworks, standards as well as security controls.


Skills Required:

Preferred Certifications/Training:

- Network and Security
- CCNA or CCNP (Data Center, Routing and Switching, or Security)
- Fortinet Network Security Expert (Fortinet NSE)
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- CompTIA Net+ or CompTIA Sec+
- Systems (Hardware, Virtualization, Operating System, Backup and Storage)
- Microsoft Certified Systems Engineer (MSCE: Core Infrastructure)
- VMware Certified Professional - Data Center Virtualization (VCP6-DCV)
- Red Hat Certified System Administrator (RHCSA)
- EMC DPA (Data Protection Admin)


- Oracle Certified Professional: MySQL Database Administrator
- Microsoft Certified Systems Administrator: SQL Server
- Cloud Certification
- Cloud Providers (Azure, AWS, Google)
- General
- Project Management Professional (PMP)
- ITIL v3 Foundation or higher

Soft Skills:

- Excellent verbal and written communication
- Leadership, mentoring and coaching
- Strategic
- Flexibility and adaptability
- Decision making
- Emotional intelligence
- Empowerment
- Attention to details
- Problem solving
- Analytical thinking
- Accountability and responsibility
- Presentation
- Reporting

About the Company

DarkMatter is transforming the cyber security landscape. Headquartered in the UAE and operating globally, we're the region's first and only fully integrated digital defence and cyber security consultancy and implementation firm. Our elite team of global experts deliver advanced, next-generation solutions to governments and enterprises across the cyber security spectrum.

We help clients simplify the enormous complexity of today's ever-evolving cyber threats. Our vision is to protect the future by securing its technologies. Innovation and Research are cornerstones to our development and the activities in these areas underpin our entire range of offerings, including Secure Communications, Public Key Infrastructure and Big Data & Analytics products.

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