Job closed
Ref: HP341-598
Job description / Role
The Company
Our client provides essential international compliance solutions and is perfectly positioned to partner with operators in the rapid-growth U.S., Europe and Middle Eastern market and beyond. In addition to solving a regulatory obligation and providing geolocation security, the business platform utilises customer insight to identify acquisition and retention opportunities for its partners - delivering marketing ROI
The Role
Reporting to the Head of Customer Success you will manage customer relationships contributing demonstrable value both internally and externally
Responsibilities
* Master Internal technology usage to:
* Support customer acquisition activity
* Provide customer training and support
* Identify product improvements
* Manage the overall customer relationship from the point of onboarding
* Team and collaborate across the business to deliver exceptional customer value and service through pro-actively monitoring customer communications and requests ensuring timely responses and positive experiences.
* Develop strong relationship with key stakeholders across multiple departments and levels of seniority.
* Drive ongoing adoption and awareness of the value of technology and services mapping to business outcomes and customer value
* Identify risks to customer experience and take appropriate action internally and externally to address
* Support customer expansion and contract renewals
* Identify new use cases and features that would enhance our technology
* Update & maintain internal systems (i.e. CRM) as required by the business
* Act as the voice of the customer and provide inputs to the wider business such as feedback on product roadmaps
* Collate and report on customer feedback along their journey and share ideas and solutions on areas we can improve on and recognize team and individuals that have resulted in positive customer experiences
* Support and participate in marketing activities
Requirements
The Candidate
Attitudes, Skills & Experience
* Minimum of 5 years professional experience
* Working in the following sectors
* iGaming
* Enterprise Technology
* Holding positions relating to
* Customer Success
* Account Management / Sales
* Post-sales/Pre-sales
* Project Delivery
* Solid grasp or a proven quick learner of technology stacks and trends
* Past expertise with Zendesk, Jira, Confluence, Asana, Hubspot or comparable technologies is essential
* Strong communication and inter-personal skillsets
* Effective at managing relationships through conflict resolutions
* Highly organized and detail orientated
* Self-driven with the ability to work independently towards goals and objectives
* Enjoys being part of a team and contributing to its success
* Native or Fluency in English
Salary Expectations
* Up to 40,000aed Including Benefits
Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Pay and salary ranges are dependent upon experience, qualifications and training.
About the Company
Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world\'s first and largest specialized staffing firm and a member of the S&P 500 index. We are a global leader in professional staffing and consulting services and the parent company of Protiviti, a leading independent internal audit and business and technology risk consulting firm. For 2006, Robert Half International reported revenues of $4 billion and now has staffing and consulting operations in more than 400 locations worldwide.