Technical Call Center Specialist

Quest Search & Selection

Dubai, UAE

Posted
Ref: GP340-2864

Job description / Role

Employment: Full Time

We are looking for an energetic, results-driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.

Responsibilities:
• Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on-site visits by Technical Engineers
• Handle support requests originating from clients and transfer the necessary parts order to the back office
• Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed
• Guarantee product data collection from the market
• Manage the collection of feedback data related to products
• Proactively support CATs in order to keep support costs down
• Effectively record and manage incoming cases (technical issues and queries) and customer complaints
• Act as the first-line for troubleshooting and timely escalation to meet customer SLA’s

Requirements:

• 1-3 years’ experience in a call center environment or in a customer service support role
• High School Diploma or bachelor's degree.
• Strong phone and verbal communication skills along with active listening skills
• Knowledge of customer service practices and principles
• Familiarity with CRM systems
• Ability to multi-task, set priorities and manage time effectively.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.

Candidates who applied for this job also applied for
Technical Call Center Specialist Easy Apply
Quest Search & Selection
UAE 6 Jan
Customer Service Specialist Easy Apply
Quest Search & Selection
Dubai 4 Dec
Customer Service Executive Easy Apply
RTC-1 Employment Services
Dubai 14 Jan
Customer Service Representative Easy Apply
A Leading Investment Company In UAE
Abu Dhabi 8 Jan
Customer Care Executive Easy Apply
STS Group
Dubai 28 Nov
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month