Technical Operation Engineer

Job description / Role

Overview

No. of resources: 01
Availability: Immediate
Location: Abu Dhabi
Industry: Entertainment

Responsibilities

• Build infrastructure of UAT and production environment.
• Work with team members to build and test UAT and production environment.
• Remediate security vulnerabilities identified in the environment to meet compliance requirements.
• Utilize advanced diagnostic tools and techniques to identify underlying issues.
• Daily technical operation of the UAT and production environment.
• Investigate and diagnose complex incidents and issues.
• Perform root cause analysis for recurring or critical incidents.
• Coordinate with L1 support to ensure proper incident handover and resolution.
• Collaborate with the security team in security event/incident response.

Documentation and Knowledge Management

• Update and maintain documentation related to troubleshooting procedures and incident resolutions.
• Contribute to the knowledge base by documenting new issues and solutions.

Ideal Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as an IT Operations and Maintenance Engineer or similar role, with a focus on troubleshooting and incident management.
• Strong technical expertise in IT systems, networks, storage, and virtualization technologies.
• Experience with cloud administration (tenant space) for both infrastructure and application, including VM/container/image management, application deployment, etc.
• Experience with monitoring tools and IT management software (e.g., Grafana, Nagios, SolarWinds, Microsoft System Center).
• Solid understanding of ITIL practices, including incident, problem, change, and release management.
• Excellent analytical and problem-solving skills, with a strong attention to detail.
• Ability to work effectively under pressure and prioritize tasks in a dynamic environment.
• Professional oral English skills, able to read and write English emails and documents.

Required Technologies

• Linux OS: CentOS, Redhat.
• CloudFlare: Anti-DDoS, WAF, CDN, DNS.
• Azure: Web Application Gateway, Firewall, AE server (DNS), SLB, VPC, security group, ECS, MySQL (HA), Key vault, BLOB, Redis, Bastion.
• Nginx, ELK, Kafka, Nacos, RabbitMQ, XXL-job cluster, ES, Canal, Zookeeper, VPN.
• Application: Web services (API, management system), backend services, operation frontend service, OP1 (CICD, ELK, middleware management, monitoring system).

About the Company

Staff Connect is the rapidly developing best IT outsourcing company in UAE. We offer to our respective clients the best possible service like sourcing services for permanent, temporary, and agreement-based recruitment. Since commencing conductions, the entities have seen fast development achieved solely through firm business rapports and deliver reliable and meaningful services to our clients.