Technical Service Manager

Terraco

Dubai, UAE

Ref: NP190-16

Job description / Role

Employment: Full Time

• Manage and coordinate ongoing technical service and sales support to contractors and consultants.
• Manage and coordinate development and finalisation of method statements, technical documentation and specifications and site specific modifications thereof in conjunction with sales and specifications teams and group technical staff.
• Manage training and technical development of installers and applicators.
• Manage internal training of sales team and technical support staff.
• Manage technical support team and site QC / QA function, process and documentation.
• Manage sampling and demonstration team.
• Manage technical site queries and site issues.
• Assist marketing department in technical preparation of marketing material including brochures, leaflets, datasheets, MSDS, submittal kits etc.
• Assist with coordination and preparation for product testing, certification and technical documentation to ensure local and international compliance as required.
• Assist with technical seminars / introductions as required.
• Assist with technical benchmarking and evaluation of competitors.
• Act as technical liaison for the sales and specifications teams.

Requirements

• Minimum 10 years technical site / application experience from a field relating to EIFS / ETICS / EWI, coatings / paints, dry-mixes, tiling products, waterproofing, construction chemicals required.
• Civil engineering and / or chemical engineering background preferred.
• In depth experience of technical drawings.
• In depth experience of project / site documentation processes and requirements.
• Ambitious, dynamic, self-starter attitude required.
• Strong communication skills. Well organized.
• Capable of taking initiative and working autonomously and managing teams.
• English fluency (spoken and written) a must. Additional languages give an added advantage.
• Familiarity with MS Office etc required.
• UAE Driving License a must

About the Company

A leader in the formulation, design and production of environmentally friendly finishing materials, Terraco prides itself on providing innovative, green solutions to the construction industry. Since its founding in 1980, Terraco uses carefully selected raw materials and production techniques, resulting in products that promote health, ensure comfort, improve energy efficiency and provide a sophisticated finish.

Terraco's range of quality finishing products, supplied to the construction industry in over 75 countries, are distinguished by their environmentally friendly approach and high quality. They include EIFS / ETICS, surface preparation and repair products, construction chemicals, performance paints & coatings, tiling products, flooring products, waterproofings and more.

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Service Manager salaries in UAE

Average monthly compensation
AED 15,500

Breakdown available for industries, cities and years of experience