Technical Support Advisor

Job description / Role

Want to work with a progressive, forward thinking Company who will inspire you to be the best? 2024 is all about growth and sees a new office open in Dubai. We are looking for people who want to build a successful and rewarding career, as well as people who enjoy fun and getting involved in more than just the standard day to day.

What you’ll be doing

- Providing technical support to Yo Telecom customers
- Fault find and maintain a range of phone and broadband systems
- Answering inbound calls from customers and raising cases on our Salesforce CRM system
- Go above and beyond with service to WOW customers
- Understand and work to Company SLA’s
- Providing excellent customer service
- See problems as challenges and find effective solutions that enhance customer experience
- Communicate with our customers, colleagues and external suppliers
- Working as part of a wider team and taking part in Yo life
- Working hours will be Friday - Tuesday: 5pm - 2am

- Fluent English - verbal and written
- 1+ year minimum experience in providing technical support to businesses
- Able to multitask and work in a fast paced, high pressure environment
- Knowledge of the telecoms industry
- Able to multitask and work in a fast paced, high pressure environment
- Proactive and responsive work ethic
- Excellent customer service and a passion for people and business
- Creative thinking combined with problem solving skills

Salary:
AED 5000 per month inclusive of fixed allowances.

About the Company

Yo Telecom is an award winning telecommunications provider that specialises in small to medium sized businesses. In such a competitive market where there are hundreds of service providers, Yo Telecom offer a fresh approach to help unify all suppliers into one simple, broken down, monthly bill.

Yo Telecom specialise in creating an unbeatable voice, data, mobile and telephony solution for business – whether that is home office based, or with 250 employees in 10 locations around the country. Our expert knowledge can make a great difference to business, helping increase efficiency, effectiveness and send productivity through the roof!