Technical Support Engineer

Job description / Role

No of Resource - 1
Availability - 15 to 30 days
Location: Abu Dhabi
Industry - Government Services
Email - hr@staffconnect.ae
WhatsApp - +971 529421270

Job Description :-

- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ask customers targeted questions to quickly understand the root of the problem
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Ensure all issues are properly logged
- Prepare accurate and timely reports
- ITSM process analysis and improving the workflow to ensure smooth support cycle between IT, Customers and Stakeholders
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.

Technical Skills :-

- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer specially in support customer digital channels and services.
- In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Arabic Speaker (Must
- Full work proficiency level in English
- Excellent written and verbal communication skills
- Analytical thinking

About the Company

Staff Connect is the rapidly developing best IT outsourcing company in UAE. We offer to our respective clients the best possible service like sourcing services for permanent, temporary, and agreement-based recruitment. Since commencing conductions, the entities have seen fast development achieved solely through firm business rapports and deliver reliable and meaningful services to our clients.