Job closed
Ref: QP411-03
Job description / Role
JOB PURPOSE: To support end user desktops/Notebooks hardware, Desktop operating system and standard applications, First level printer and telecom support.
REPORTING TO: Team Leader technical support.
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Provide desktops/Notebooks hardware, OS and standard applications installations and support.
- Provide 1st level printer/scanner and telecom support.
- Configuring and supporting Microsoft outlook 2003/2007/2010.
- Provide support to the customer owned applications (Training will be provided).
- Client side networking including patch cord & wall socket and tracing up to the switch.
- IT asset data collection on regular basis.
- Periodic preventive maintenance of desktops/notebooks/printers/scanners etc.
- Actively involve any IT asset movement activity.
TECHNICAL SKILLS /COMPETENCIES:
- Should have good experience in supporting desktops/Notebooks/ Desktop and network printers.
- Should have good experience in supporting Microsoft outlook
- Basic understandings on Active directory and TCP/IP
- Experience in supporting telecom related issues.
SOFT SKILLS:
- Good communication skills (English) /
- Willingness to work 24/7 support window.
Requirements
- Electronics/ Computer Engineering Graduate/Diploma holder
- MCP (Windows XP/Windows OS7)
- 3 to 4 years experience
About the Company
Established in 1991, Intertec is a leading IT systems integrator and solution provider. The company over the years enjoys strong market credibility with its customers, employees and partners. We have 20+ high-accreditation alliances with industry leaders, and annually budget and invest in R&D, quality and capability development. The latter has resulted in our our products such as ERP, Hospitality Management, Remittance Management and SCM being in the market with 150+ references.
The company has 800+ customers from the BFSI, Government, Corporate and Hospitality sectors across ME, Indian subcontinent and UK. We are ISO 9001:2008 certified, follow PMI project methodologies and intensely use systems to manage our internal and customer interactions.