Technical Support/Infrastructure Engineer

Engage Selection

Dubai, UAE

Ref: KP074-3127

Job description / Role

Employment: Full Time

Technical Support:
• Responding to and resolving service tickets in a timely manner according to SLA’s.
• Evaluate and resolve technical queries and issues.
• Talk customers through a series of actions, either via phone, ticket or remote session, until a technical issue is resolved.
• Deliver targeted questions to customers to be able to quickly understand the root of the problem.
• Create a positive customer support experience, ensuring timely resolution or escalation of requests and handling customers with a professional attitude
• Maintain a solid understanding of company's offering and forthcoming releases
• Flexibility to work on a shifting schedule.

Infrastructure Engineer:
• Work in the Network Operations Center monitoring corporate.
• Excellent customer service (by being courteous, knowledgeable, and professional) and communication skills (chat, email, phone, and in person).
• Troubleshoot network/system issues across a wide range of firewalls, routers, switches, modems, wireless controllers, servers, and other devices.
• Installing, maintaining, programming and testing networking hardware (wired and wireless, cabling, etc.).
• Knowledge and experience with Layer 1-7 troubleshooting.
• Knowledge and experience with SNMP protocol.

Requirements

Technical Support:
• Degree in Computer Science, Information System or any relevant field is required
• MANDARIN SPEAKING CAPABILITY IS A MUST
• Previous experience in the Fintech industry will be considered an advantage

Infrastructure Engineer:
• Degree in Computer Science, Engineering, Electrical Engineering, Information System or any relevant field
• MANDARIN SPEAKING CAPABILITY IS A MUST
• Experience in Windows environment including Windows 2003/2008/2012 Servers and Linux

About the Company

Engage was formed in 2007 in response to frustrations at the level of service delivery offered by traditional large recruitment agencies working in the construction market. With a belief in providing a truly knowledgeable, precise and quality driven service, Engage strives to offer a recruitment experience to both employers and candidates that is unrivalled in the marketplace.

We provide precision staffing solutions, including contingency and executive search, within the construction and commercial marketplaces. Our enduring relationships with market leading organisations in the region and overseas means we have access to the best candidates and the best vacancies.

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Structural Engineer salaries in UAE

Average monthly compensation
AED 10,500

Breakdown available for industries, cities and years of experience