Technical Training Manager - Starbucks

Alshaya

UAE

Ref: GP435-5127

Job description / Role

Employment: Full Time

The Role:

This position involves close liaison with Sales, Face to Face Customer liaison and with Suppliers, to contribute to creation, development and ongoing recruitment of the Alshaya technical team. The role will work closely with the technical teams across the region, ensuring that all SOPs and people requirements are in place. Recruiting and managing the right team for the right region, having a cultural understanding., Ultimately assisting and inspiring the technical team to be the face of Alshaya F&B and provide excellent technical support and service.

The below Key Performance Areas include but are not limited to:

* Plan & manage preventative maintenance schedules to ensure routine maintenance on all coffee brewing equipment and above the counter culinary equipment.
* Plan and create Standard Operating Procedures to ensure effective and efficient service for all our internal and external customers
* Liaise with key suppliers to keep fully aware of all new developments in machinery and software and then plan the communication of these developments to all members of the technical team across the region
* Manage the implementation of workshops in each market, establishing safe working practices
* Collect necessary market information on spares & product costs as and when required / requested. Manage a spare part process to ensure local stocks, including vans, maintain the needs of the business
* Ensure all chargeable labour and parts are assigned to the correct accounts when required.
* Establish close relationships with the facilities and brand teams throughout the region
* Ensure that the technical team are trained on Health and Safety best practice and follow good working practice in all areas of the business.
* Produce regular reports detailing the work of the technical teams, spare part usage and availability and PPM work.
* Inspect, clean, adjust & repair equipment when necessary.
* Carry out site visits and provide details/data/feedback of general maintenance requirements.
* Control the assigned general maintenance cost while maintaining the quality & brand image for assigned jobs.
* Check preventative maintenance while attending to general & emergency maintenance.
* Coordinate outside vendor repairs, plumbing & electrical work.
* Manage contractors & customers to get critical maintenance work completed within reasonable assigned time period.

Requirements

Knowledge:

* 10th Std, licensed electrician.
* Good general maintenance knowledge especially in electrical, plumbing, painting & carpentry.
* Background in designing, implementing and establishing SOPs

Required

* Passport that allows travel throughout the region

Experience:

* At least 5 years in a retail environment whether project management or facilities in a customer facing environment

Skills:

* Electrical systems.
* Self-driven.
* Interpersonal skills.
* Communication skills - email, written and verbal

All employees are required to adhere to company policies and procedures, and work in line with Alshayas Vision and Values -'Think Big, 'Act Small, 'Be You.

About Starbucks:

The Starbucks Experience is more than a cup of coffee. From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated the rich tradition of coffee, but that also brought a feeling of community, a comfortable third place away from the demands of work and home. And with every cup, we strive to bring both our heritage and an exceptional experience to life.

The Starbucks mission statement is more than words on a piece of paper - it's the philosophy that guides how we do business every day. Our mission is to inspire and nurture the human spirit - one person, one cup, and one neighbourhood at a time. We are committed to doing business in ways that are good to the earth and to each other. From the way we buy our coffee, to minimizing our environmental footprint, to being involved in local communities.

Today, with more than 16,000 retail locations in North America, Latin America, Europe, the Middle East and North Africa and the Pacific Rim, Starbucks is the premier roaster and retailer of the finest coffee.

At Starbucks we are focused on delivering the best experience to every customer at each of our locations around the world. We are fortunate to have the opportunity to work with so many communities, and we are committed to providing the Starbucks Experience while respecting the local customs and tastes of each country we operate in.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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Training Manager salaries in UAE

Average monthly compensation
AED 14,000

Breakdown available for industries, cities and years of experience