Technology Experience Specialist - GenAI & iXR

Job description / Role

About the role

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers "Fly Better". Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world? Join us in cosmopolitan Dubai as a technology experience specialist and make your mark on the aviation world by taking our products to the next level!

As a technology experience specialist - GenAI & iXR, you will work across immersive and GenAI solutions from concept to delivery, collaborating with technical product owners, technology partners, and developers to design intelligent, interactive, and immersive experiences that meet business needs and exceed user expectations. You will help ensure all solutions are intuitive, productive, and aligned with emerging technology trends.

The technology experience specialist ensures experience designs are informed by user research, industry standards, and best practices across digital and spatial interfaces. You will collaborate with development and external 3D designers to ensure design fidelity and engaging experiences for our employees and customers on these immersive platforms. You will have expert knowledge of design tools such as Figma, Adobe Suite, and 3D modelling software for immersive and AI-powered experiences.

In this role, you will:

• Work with a team of cross-functional experts to deliver user research, visual prototypes, and usability testing.
• Drive adoption of the experience design playbook across the broader teams of technical product management, architecture, and development.
• Leverage practice thinking to help continuously improve tools and methods that go into the continuous improvement of the experience design playbook.
• Participate in, and help facilitate, design thinking workshops and training sessions.
• Deliver the user experience of all non-customer-facing products from the creation of design concepts to the final launch of the product as well as post-launch monitoring and analysis.
• Act as an advocate of the product to the users, imparting insight into the product's value and usability.
• Work with specialists to ensure all products have baseline usability measures that serve as a benchmark to improve upon while product improvements are made.
• Work with team specialists to drive the practice of research and analysis and subsequent incorporation into the overall experience design principles.
• Work closely with the scrum team to develop user stories that genuinely reflect the user needs uncovered during discovery.

Qualifications & experience

This job might be for you if you have:

• Degree or honours (12+3 or equivalent).
• Minimum of 5+ years of experience in information technology.
• Experience in information technology / architecture, user experience design and interaction design.
• Experience in human factors, psychology, design or any other related field.
• Experience in product project delivery from the design stage through to launch is a plus.
• Experience in facilitating design thinking workshops and storytelling. Ability to communicate complex concepts clearly, interactively and persuasively to all audiences.
• Expert knowledge of software that supports verbally and visually engaging presentations e.g. Visio, Fireworks, Adobe Suite, Sketch, Invision, Figma.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.