Telephone Operator

Job description / Role

Telephone Operator

First impressions are everything! As a Telephone Operator, you are the first point of contact with the guest to respond to their queries over the phone in a professional and polite manner.

What is in it for you:

- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

- Coordinate with concerned departments providing excellent guest service and experience.
- Attend to all in house guest requests promptly and followed through action by the department concerned.
- Provide assistance on Lost and Found inquiries liaising with Security Department.
- Maintain database and be knowledgeable with current and upcoming hotel events, conferences, promotions, latest the local news or major events in the city.
- Prepare daily, weekly, monthly reports as needed by the Department.
- Create, modify or cancel reservations, checking all details thoroughly.
- Handle email, telephone and online inquiries .

Requirements

Your experience and skills include:

- Service focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system.
- Fluency in English; additional languages are a plus.
- Proficiency in Microsoft Office.

Your team and working environment:

The iconic Queen Elizabeth II (QE2) Dubai's first and only floating hotel is a 497 room hotel and one-of-a-kind entertainment destination, rich in History where the past is relived in the luxury of today. Guest experience is a true British Heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.