Telephone Operator

AccorHotels

Dubai, UAE

Ref: RP714-9976

Job description / Role

Employment: Full Time

Telephone Operator

An exciting opportunity has arisen for an Telephone Operator join our Rixos The Palm team . To provide efficient service to the guests and maintains the overall efficiency of standards .

What's in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world !
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per Rixos Standards.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the fidelio guest profile system.
- Complete management's long distance call vouchers and record them on the traffic sheet.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
- Take messages for guests and management as per the required standard

Requirements

Your experience and skills include:

- Relevant experience as a Telephone Operator or similar
- Highly responsible & reliable
- Excellent communication skills, both written and verbal required
- Pleasant personality and positive attitude

Your team and working environment :

Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination situated on the iconic Palm Jumeirah Dubai

At Accor, we are Heartists !

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos The Palm, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other . We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding !

Why work for Accor ?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities .
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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