Telephone Operator

Job description / Role

Company Description

Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

What is in it for you:

• Gain access to over 1,000+ hospitality learning programs through Learn Your Way - a comprehensive learning platform of Accor.
• Come be a part of limitless world of Accor, filled with opportunities to learn, grow & develop your skills within 54+ brands across 121+ countries.
• On the job learnings and exposure to get you settled in your new role, under extremely competent industry leaders who will help you, guide you and prepare you for future success.
• You can make a difference by joining us in the hotel's social care & impact strategy wherein you can contribute towards our ongoing environment societal governance related initiatives.
• Be a part of a winning team which shall allow you to think outside the box, challenge the status quo and belong!

Job Description

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Qualifications

• Minimum 1-2 years' experience in a similar role in a 5-star hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is an advantage.
• Energy and enthusiasm with an eye for detail.

Additional Information

Our team and working environment: Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's employee value proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest feel welcome in our 4,700 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent feel valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.