Telephone Operator

Job description / Role

Company Description

Pullman Dubai Downtown is a cosmopolitan 5-star hotel located in the Business Bay district in close proximity to the Burj Khalifa, Dubai Mall, and the Dubai Downtown area with stunning views of the Dubai skyline and Dubai Water Canal.

Job Description

• Answer all calls in a prompt and efficient manner as per hotel standards and transfer calls to related extensions.
• Receive, handle, and convey to the Duty Manager and to the concerned department any requests or complaints received from guests and clients.
• Assist the Reception team in preparing for daily arrivals and welcoming the guests.

Qualifications

Pullman Dubai Downtown is a cosmopolitan 5-star hotel located in the Business Bay district in close proximity to the Burj Khalifa, Dubai Mall, and the Dubai Downtown area with stunning views of the Dubai skyline and Dubai Water Canal.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.