Telephone Operator

Job description / Role

We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition as a Service Hub Agent and start scripting your own story at Paramount Hotel Dubai.

Roles and Responsibilities:

• Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
• Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
• Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
• To ensure a very polite, accurate and efficient telephone service to all callers
• To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
• To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
• To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
• To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
• To maintain updated internal and employee telephone directory
• Maintains a logbook on each shift for any information on guest comments.
• To be aware of all fire prevention and safety regulations and procedures at all times.
• To report all emergency calls immediately to the management

Essential:

• Post-secondary diploma or equivalent
• At least 1-2 years’ experience in a Switchboard or Communication Centre position
• Good level of English and Arabic

Desirable:

• Clear, calm, friendly and courteous voice to attend all calls
• 2 years’ experience in a Switchboard of a five star hotel in the Middle East
• Operational knowledge of the Front Stage operation and Organization
• Very well versed in Microsoft Office and related applications
• Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German)

About the Company

For over a decade, the rich and diverse real estate portfolio of DAMAC Properties has been at the forefront of the Middle East's luxury real estate market. With an enduring passion for design and quality, the company has built a reputation for creating some of the most iconic and desirable properties in the UAE, Qatar, Saudi Arabia, Jordan, Oman and Lebanon.

Established in 2002, DAMAC Properties has completed over 21,700+ homes and currently has a development portfolio of over 44,000 units at various stages of planning and progress. DAMAC Properties'​ hospitality portfolio will extend to reach around 13,000 units of hotel rooms, serviced hotel apartments and serviced villas. As of 30th June 2018.

As a leading player in the market, DAMAC Properties has joined forces with some of the most recognisable fashion and lifestyle brands in the world to bring new and exciting living concepts to the market. Projects include a Tiger Woods designed golf course which will be managed by The Trump Organisation, luxury apartments with interiors by Italian fashion-house Versace, luxury apartments and villas with interiors by Fendi, uniquely conceptualised Paramount Hotels and Resorts to bring serviced living at it most opulent and Bugatti-styled villas providing the true expression of luxury living.