Telephone Operator

Job description / Role

Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job description

• Promotes the brand philosophy through his or her exemplary attitude, behaviour and excellent communication skills.
• Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages.
• Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information.
• Utilizes public address, paging, and voice mail systems to ensure proper routing of calls.
• Ensures that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• Is completely aware of the fire and emergency procedures of the hotel and your responsibilities in an emergency.
• Ensures a rapid response from the different departments concerned.
• Handles wake-up call requests from guests.
• Maintains switchboard directory and any other miscellaneous tasks relating to switchboard functionality.
• Makes sure that all the information available in the front office information board is well presented and up-to-date.
• Able to work multi-task.

Qualifications

Personal attributes

• Written and verbal communication skills in English.
• Ability to work cohesively with co-workers as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with all hotel guests and patrons.
• Able to exercise good judgment with difficult guests.
• Understanding and ability to work in a multi-cultural environment.

Qualifications

• Secondary education or relevant qualifications in hotel management.

Experience

• Minimum 1 year relevant experience preferably in a four or five star hotel.

Additional information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes' drive to DIFC, World Trade Centre and just 15 minutes' drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city's favoured destinations for business or leisure.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.