Telesales Agent

Job description / Role

Principal Accountabilities:

Telesales:
• Contact potential or existing customers to inform them about a product
• Answer questions about products or the company
• Ask questions to understand customer requirements
• Enter and update customer information in the database
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Coordinate with clients for any seminar’s or events

Marketing Executive:
• To send marketing materials to the client on any update on the products
• To create marketing contents for the website or products

Requirements

Preferred Education /Experience/ Personal Attributes:
• Proven experience as a telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• A graduate with 2 years of sales and business development experience with at least 4 years in the educational industry.
• Working knowledge of Excel, MS Word, Outlook, and Internet

About the Company

20 Years in Education Industry teaching 21 century skills providing abundant online teaching and learning resources.

Established in 2001 as Technokids Trading L.L.C., The Knowledge Hub was born out of the undying need to provide high quality education to students to cope with the ever growing demands for advanced learning and development. Through the altruistic initiative and guidance of Sheikha Lamia Faisal Al Qassimi, invigorated by her aspiration to provide quality education through IT solutions, The Knowledge Hub came into being. The relentless support that The Knowledge Hub has been providing to teachers and students since the beginning stirred the organization to take a giant leap of expanding to other Emirates and eventually throughout the Middle East region.

As a committed proponent of e-Learning, we offer the most innovative approaches to K-12 schools and universities in order to deliver cutting-edge teaching methodologies and learning styles.