Job description / Role
• Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone. Convert inbound enquiries into assessments or registrations.
• Generate customer interest in the services and products by communicating all special offers, promotions, new classes, new subjects and new branches to the customers.
• Make outbound calls to leads and requests from customers via email, WhatsApp, social media, website and telephone. Respond to all queries.
• Contact all leads and enquiries received, for the pre-opening of new branches.
• Contact and follow-up with all leads that did not get converted to an assessment, did not show up for an assessment, cancelled an assessment or did not register after taking an assessment.
• Contact and follow-up with all customers who did not renew packages.
• Push to convert all leads to direct registration without doing an assessment in the branch.
• Meet and exceed all pre-defined targets and KPIs within the set timeframes.
• Excellent negotiation, communication (fluent English language ability both spoken and written) and interpersonal skills.
• With solid experience in Telesales and Call Center
• With excellent customer service experience
• Self-motivated and able to work with minimal supervision.
• Approachable and positive attitude.
• Ability to multi-task, prioritise and manage time effectively.
• Professional and smart appearance always.
About the Company
Melodica Music and Dance Institutue is a music institute in Dubai, UAE established and registered under the Knowledge and Human Development Authority. Melodica have been operating since 2013 and are one of the top-rated independent music schools in Dubai with six branches across Dubai with a further four opening over 2018-2020.
Melodica is registered with ABRSM, Trinity and RAD and specialise in teaching piano, vocals, guitar, violin, drums, saxophone, flute, ballet and hip hop for all age groups. With over 100 teachers from a variety of different backgrounds and nationalities including Russia, Ukraine, Poland, Serbia, Turkey, Bulgaria, Belarus, UK, South Africa, India, Canada and US, Melodica is a truly international school.
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