Telesales Executive

Job description / Role

Gulf Commercial Group - Digital Document Solutions is looking for Telesales Executive - Abu Dhabi.

- TeleSales Executive shall update his/her list of prospect customer list on a regular basis from new machine installations, other Non GCG client base thru Internet/Telephone Directory and Existing Customers of GCG.
- He/She shall approach them and market about the consumable products available with GCG and various offers.
- He/She shall proactively check other sources of Business i.e., Tenders, Leads from the Engineers/other staff and approach them.
- Mark the Customers in to the Category of Green, Yellow and Red, make a regular follow up
- Ensure the Optimum Satisfaction of the customers at all stages.
- The Telesales executive receives the consumables/lower-end machine inquiry directly from the customer, Contract Coordinator or from sales department
- The Telesales executive submits the quotation to the customer from the Price List; for items of 3rd party consumables, TSE takes help of Assistant Service Manager.
- The Telesales executive receives the approved quotation or the LPO from the customer
- It is the responsibility of the Telesales executive to check the contract status of approved quotations and LPO received from customers. The Telesales executive validates the terms and conditions.
- The Telesales executive inputs the order in the system as quotation to go for required approvals.
- TSE shall check the stock levels of particular item required and request the logistics coordinator to order the items with approval of Assistant Service Manager
- If the order gets blocked by the GCG credit controller, TSE shall proactively approach the client with previous pending payments and arrange to clear them with constant follow up.
- Once the order is released, TSE shall ensure items are delivered to the client, make a courtesy call to the requestor, which will build Trust & Confidence of the Client with the concerned TSE & on GCG; This will be a enabler for Repeat Business with minimum efforts.

Requirements

University Qualifications:
- Graduation in any discipline

Nature and length of previous experience:
- Minimum 2 Years of experience in outbound telecalling setup with sales targets.

Soft Skills and Personality traits:
- Self driven
- Sales & Marketing skills
- Telephone handling skills
- Communication sills (written & verbal)

Specialist knowledge:
- Skill set on using Computer: Excel, Oracle

Age Range:
- 22 - 40

Language Fluency:
- English

Current Location:
- Abu Dhabi

About the Company

Incepted in the late 70's, Ghobash Group has become one of the resilient business conglomerates in UAE. The privately-owned group has expanded to geographies across the Middle East, Asia, Africa and Europe through its diversified business arms.

Focused on growth through value-creation, Ghobash Group has advanced with successful milestones over the years in its business industries: Technology, Chemicals, Engineering, Oil & Gas, Water, Energy, Pharmaceutical, Retail, Trading and Real Estate.

CNS, GCG Office Imaging, Tawazon Chemical, E&I Emirates, GCG Engineering Services, Arabian Ethicals, Ataya Fashion, Prime Hospitality, and Makeen Properties. The Group has also formed Joint Ventures over the years such as Sahara Center sustaining its momentum of successful milestones throughout the years.

Sustainability, innovation, diversification, and ownership are amongst the key values the Group has been practicing for decades. Working with partners, who share the same values, the Group has added value throughout the years through profitable investment opportunities in both the private and public sectors.

In depth experience, combined with a granular knowledge of the regional economy, enables Ghobash Group to identify, and provide access to the best business opportunities across the region.

Committed to diversified growth, Ghobash Group is headquartered in the United Arab Emirates and services through its offices and factories in Saudi Arabia, Oman, India, Iraq, and Africa.

The Group values its people as family and its customers as long term partners. Embracing excellence yet keeping it personal is a key strength of the Group which is a characteristic that has not faded since its inception.

Driving success through its people and partners, with its diverse business arm, Ghobash group aims to continue to grow adding value with every opportunity, every transaction, every employee life, every partner business, every community across varied geographies.

Together we make a difference.