Telesales Executive - Bancassurance

Job description / Role

Job Purpose:

To sell Insurance products to Credit card Customers professionally and effectively

- Contact existing credit card customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Handle customer queries and close sales over the phone

Key Responsibilities and Accountability:

- Achieve financial targets in line with business plan.
- To acquire the company’s credit card customers for insurance products, over the telephone / through the website.
- Observe, practice and contribute to the development and implementation of Best Practice initiatives.
- Handle telephone inquiries pertaining to the various personal lines products, policy terms and conditions and claims.
- Respond and provide prompt & efficient telephone response to clients and take necessary action to queries received, if any.
- Correspond and maintain good relations and regular contact with clients and team members.
- Prioritize and manage time effectively to avoid backlogs.
- Attend and contribute to information sessions and training.
- Keep up to date with product developments, current trends and developments in insurance, related technology.
- Build healthy relationships with various departments and coordinate work / issues effectively.
- Takeover jobs of absent team members according to instructions and procedures given.
- Perform any other duties as deemed necessary by the Portfolio or Product Manager.

Requirements

Skillset (job specific technical skills and behavioral competencies needed):

- Strong sales skills, and ability to focus on KPIs and targets.
- A strong personal commitment to the good name of the Company and quality service within a team environment.
- Understanding and use of word processing and/or spreadsheets or database in a Windows environment.
- High personal standards of personal presentation, organization, business ethics, quality sales & service and follow-up.
- Bi-lingual capability.
- Proven ability in organizing workload under pressure

Behavioral competencies preferred:
- Positive Attitude
- Continuous improvement
- Embracing change
- Understanding customer Needs
- Burning desire for success
- Team player
- Multi-tasking ability
- Self-starter with a passion to learn
- Ability to work under pressure
- Thinks Customer
- Drives Impact

Minimum experience:
- Preferably 1-2 years’ experience in selling Insurance products.

Minimum Qualifications/education:
- High School / University or College graduate with background, knowledge and experience of insurance or other financial services.

About the Company

Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.

Our Workforce Solutions include:

• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.

• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.

• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.

Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.