Telesales Officer

ADIB - Abu Dhabi Islamic Bank

Posted
Ref: PP000-17852

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Sales - Telesales / Telemarketing

Company Industry
Banking - Retail

Participate in the achievement of tele-calling activities assigned to the telesales unit.

Execute tele-calling activities as assigned to the team.

Enhance ENR / Takaful sales, card activation rates, control customer attrition.

Ensure minimum requirement of calls are made.

Ensure compliance with bank policies and procedures.

Ensure guidelines are adhered to and call quality is maintained while interacting with clients.

Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

Ensure deliverables are of the right level of service.

Excellent communication skills.

Good problem-solving skills.

Display flexibility in dealing with clients and other team members.

Customer service skills in order to resolve customer complaints.

Previous banking experience in similar role.

Fair understanding of products and services provided by the bank.

Understanding of customer relationships.

Good interpersonal and convincing skills.

Basic MS Office skills.

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