Telesales Officer

Job description / Role

Role purpose

Participate in the achievement of tele-calling activities assigned to the telesales unit.

Key accountabilities of the role

• Execute tele-calling activities as assigned to the team.
• Enhance ENR / Takaful sales, card activation rates, and control customer attrition.
• Ensure minimum requirement of calls are made.
• Ensure compliance with bank policies and procedures.
• Ensure guidelines are adhered to and call quality is maintained while interacting with clients.
• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Ensure deliverables are of the right level of service.

Specialist skills / technical knowledge required for this role

• Excellent communication skills.
• Good problem-solving skills.
• Display flexibility in dealing with clients and other team members.
• Customer service skills in order to resolve customer complaints.

Previous experience required (if any)

• Previous banking experience in similar role.
• Fair understanding of products and services provided by the bank.
• Understanding of customer relationships.
• Good interpersonal and convincing skills.
• Basic MS Office skills.