Job closed
Ref: HP905-157
Job description / Role
Job Purpose:
- To achieve & exceed assigned Target on monthly basis. Build effective business-customer relationship through exemplary service & work protocol.
Principal Accountabilities:
Sales:
- Ensure daily call targets of minimum 80 contacts are met and the assigned leads are contacted on a daily basis.
- Effectively achieve targets through quality conversions and to mark 100% achievement on the monthly assigned targets.
- To monitor and ensure that monthly sales targets are met/exceeded.
- Must be up-to-date with the products and processes to provide accurate information to customers.
- Errors are managed and maintain a rate of 15% and below.
- Avoid customer complaints and business dissatisfaction.
- Timely follow-ups must be maintained on all the leads generated.
- Manage the processing activity of system applications as per the standard-operating-procedure and in line with the defined turn-around-times.
- Ensure cross sell targets are met and referrals are forwarded to concerned units.
- To provide weekly activity report summarizing all the activities & achievements and highlighting follow-ups, pipeline cases, issues and changes, if any.
- Ensure credit shield numbers are achieved as per the target set by the management.
Customer Service:
- Provide accurate information of the Bank's products to customers.
- Handle customer queries & clarifications in a professional manner.
- Score 90% on call quality, as per the evaluation performed by the checker.
- To attend any customer complaint and suggest solutions to solve the problem & ensure closure as per the bank's service standards/guidelines.
Requirements
Requirements:
Educational and Experience:
- Higher Secondary in any field
- Minimum 1 year of experience in Telesales.
About the Company
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.