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Manage and handle the cash / cheques transactions at the teller counter and ensure the delivery of quality service to customers while adhering to operational controls and avoiding cash excesses and shortages. Achieve assigned product sales targets.
Duties and Responsibilities:
a) Meet transaction processing standards and maintain high level of customer service standards.
b) Process cash transactions (deposits / withdrawals) in both local and foreign currency and ensure that cash is balanced at the end of the day.
c) Verify signature(s) on payment cheques & ensure that these are approved as per authority levels prior to disbursement.
d) Accept and process all types of clearing / collection cheques.
e) Issue pay orders and drafts. Handle cheque books , ATM cards & pin mailers as required.
f) Monitor cash deposit amounts / quality of notes & detect unusual transactions (money laundering, forgery) etc & alert the Chief Teller /Branch Manager if detected.
g) Highlight any security concerns to the Chief Teller and / or the Branch Manager.
h) Achieve assigned product sales & other targets by cross-selling to walk-in/existing customers & by contacting potential customers outside the bank.
i) Ensure error free transaction processing at the teller area.
j) Manage cash position of the branch / Till in order to ensure that sufficient cash held for customers. Verify large cash holding of cash or its particular denominations
k) Act as custodian of Cash Safe in the Vault.
l) Sort out soiled notes and deposit these at the Central Bank.
m) Perform any other duties or responsibilities consistent with the role as assigned by management.
• Higher Secondary School
Professional / Technical Qualifications / Diplomas:
• Technical knowledge on negotiable instruments (such as Cheques)
• 2 to 3 years' experience as Teller
Other Skills Required for the Job:
• Knowledge of Banking operations / techniques
• Communication skills in English and Arabic (written and spoken)
• Customer Care skills
• Organizing and planning skills
• PC skills (including familiarity with any banking software)
About the Company
Founded in 1991, Commercial Bank International is an award winning full-service commercial and retail bank offering simple and easy-to-understand products and services.
Our aim is to attract, develop and retain the very best people by offering a motivating and inclusive workplace where talent is recognized and developed. At CBI we will give you the opportunities you need to get more from your job. We'll help you grow and progress by acknowledging your talent, and rewarding you well. In return you'll give us your energy, enthusiasm and the drive to deliver results.
That way, we all have a promising future.