Teller

Job description / Role

Overview

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose

Provide general banking services such as receiving deposits, withdrawal of cash, and cash management as per the bank's policies. Issue DDs, MCs, and pass internal transfers.

Principal Accountabilities

Work Management:

• Ensure the correct receipt/payment of cash and accurately credit/debit the customer's account and acknowledge the receipt to the customers.
• Issue manager cheques and DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate, etc., to protect the interest of the customers and the bank.
• Make the payments/inter-account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw the customer's account without approval.
• Provide any other service as directed to support the overall banking operations of the branch.
• Take interest to cross-sell or refer for the bank's products and services to support the achievement of the bank's targets.
• Maintain and improve customer queue time for teller services monitored through the customer visit management system - less than 3 minutes.
• Over and above the existing duties and responsibilities, tellers are required to process all internal transfer requests at their end only.
• Take over the responsibilities of head teller whenever it is required.
• Check the postings carried out by the other teller against the day's transactions journal and sign on the report.
• At the end of the day, transfer all the cash to the head teller and print the cash proof to obtain the head teller's signature. Any over/short should be informed to the head teller and BOM immediately.

Service and Quality

• Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities, and risks to improve service standards on a continuous basis to support the bank's quality initiatives and to improve customer satisfaction.
• Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient, and courteous service.

People

• Keep oneself updated with the bank's operations procedures. Identify the area of self-development in line with the bank's competency guidelines and prepare and execute the action plan in agreement with the supervisor. Moreover, participate in e-learning and other training initiatives as required by the supervisor as well as human resources.

Requirements

Education and Experience:

• Graduate, preferably in a commercially oriented discipline, or diploma in business/finance related subjects.
• 2-3 years of experience in branch banking/teller would be preferred.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.