Teller

Job description / Role

Overview

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of the world's best banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job purpose

Perform services such as attending to CDM functions, cash management as per bank's policies, handling bulk cash deposits and withdrawals, checking of vouchers posted by regular tellers and performing functions of regular tellers whenever assigned.

Principal accountabilities

Work management

• Perform all functions relating to cheque deposit machines (CDM) located in the branch premises, at specified time intervals, including collection of physical cheques, tallying the number of cheques with the CDM journal and sending them to clearing department within agreed TAT.
• Ensure processing of special clearing cheques and foreign currency cheques within agreed TAT.
• Ensure to open the vault system as per SLA.
• Maintain and manage the cash accurately, transfer the excess cash received from the tellers to vault and withdraw cash as and when required ensuring safe custody and handling of cash. Ensure that all tellers hand over all the physical cash and maintain their cash box balance at zero and tally with GL at end of the day, and make prompt investigation in case of any difference.
• Ensure to maintain required branch vault cash for the next working day.
• Ensure to check and balance cash online transactions for all the tellers.
• At end of the day, check tellers' cash proof is zero and obtain the tellers' signature; any over/short transaction reported to BOM.
• At regular intervals, check the postings carried out by tellers against the transactions journal presented by them and sign on the report. Any discrepancy identified should be immediately actioned to eliminate the risk of financial loss to the bank.
• Perform bulk cash receipt and withdrawal transactions, ensure correct receipt/issue of cash, accurately credit/debit the customer's account and acknowledge the receipt to the customers.
• Monitor sundry and suspense accounts, issue DDs, manager's cheques and internal transfers.
• Ensure customers' average waiting time is maintained at standard level.
• Ensure that the local and foreign currency held does not exceed the daily required limit.
• Ensure that cheques/debit instruments are in order before effecting the payment and make accurate debit entry in the customer's account as per bank's procedures to protect the interest of customers and the bank.
• Make payments/inter-account transfers within the authority limit and for transactions beyond the limit, obtain approval from the concerned official to ensure not to overdraw customer's account without approval.
• Be well conversant with the duties and responsibilities of Branch Operations Manager (BOM) and officiate in that capacity during BOM's absence.
• Prepare and review daily teller voucher bundle, ensure total number of vouchers matches with teller financial transaction daily report and send the same to internal control by maximum next working day.
• Monitor any high variance in total number of achieved transactions between tellers and report the same to line manager officially.
• Guide branch tellers to adhere to bank policies and procedures, and provide required training for new joining tellers.
• Guide and encourage customers to use our digital channels for all cash deposits and withdrawals.

Service & quality

• Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient and courteous service.
• Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on a continuous basis to support the bank's quality initiatives and to improve customer satisfaction.
• Provide any other service as directed to support the overall banking operations of the branch.
• Provide assistance in following up the transactions of the branch that are forwarded for override to respective personnel.

People

• Assist tellers to perform as per the policies, procedures and practices of the bank and train new comers.
• Identify areas of self-development in line with the bank's competency guidelines and prepare and execute the action plan in agreement with the Branch Operations Manager (BOM). Participate in e-learning and other training initiatives as required by the supervisor as well as HR.

Requirements

Education and experience:

• Graduate, preferably in commercially oriented discipline or diploma in business/finance related subjects.
• 2 to 6 years of retail banking experience with a good understanding of teller/cash transactions.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.