Teller - UAE National

Abu Dhabi Commercial Bank (ADCB)

Abu Dhabi, Dubai, Sharjah, Ras Al Khaimah, UAE

Ref: LP452-495

Job description / Role

Employment: Full Time

JOB PURPOSE: To perform the daily customers’ cash counter transactions in line with the agreed service standards while ensuring they are error free and that the required control measures are maintained to minimise operational risk and maintain customer satisfaction

ACCOUNTABILITIES

Teller Counter Services
- Perform all cash-counter transactions accurately as requested by customers within the set target time and in line with the bank’s policies and procedures in order to ensure the provision of prompt and professional services

Back office Services
- Perform all back office operation activities in line with the bank requirements and standards and report potential problems to mitigate any risks

Self-Management
- Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Policies, Processes, Systems and Procedures
- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Customer Service
- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Requirements

- University graduate or equivalent qualification.
- At least 1 – 2 years of banking/financial experience.

Knowledge and Skills:
- AML techniques.
- Arabic language.
- Branch securing.

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.

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