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Tenancy Delivery Manager

Atkins Middle East

Dubai, UAE

Ref: HP331-1316

Job description / Role

Employment: Full Time


The concept / theme is a streets and square concept, with an outdoor ambience incorporated within an indoor conditioned environment. Aesthetically designed keeping the family shopper in mind, the retail offerings of the mall have been categorized into 3 distinct districts. The project will feature 2 million square feet of leasable space spread over ground and first floor levels, comprising c.650 retail and F&B outlets, three major family entertainment centres, a 20-screen Cineplex, a hypermarket, and outdoor events area.

The mall will deliver modern ”industrial chic” architecture and interior design and will provide over 50 F&B offerings across two levels with external terraces to maximise the integration with the adjoining Expo Plaza Park, an urban green park of multi-recreational and sports usage. Key entertainment offerings include a 9 screen cinema and large family entertainment centre located at opposite ends of the linear mall positioned to draw custom down the main mall concourse spine of approximately 300m in length. The mall will consist of c. 180 units.

Tenancy Coordination & Delivery/Project Management Services:

The scope of services to be performed by the Service Provider shall include as a minimum:

• Ensure all works pertaining to the retail unit fit out and handover of the trading units to The Dubai Mall Operational Team are completed on time and to the required standards.
• Ensure nominated unit is ready for handover prior to tenant commencement.
• Management of all pre-handover contractor briefing, meetings and minutes of the same
• Ensure all tenancy fit outs are in-line with the approved drawings and project standards
• Carry out daily on-site inspections and fit out progress monitoring reporting
• On-going monitoring of the fit out phase to ensure attendance, programme, compliance, health and safety and quality standards are met
• Ensure on-going tenancy issues are resolved
• Ensure all fit out base building queries are issued to Emaar Development Project Consultants for action & clarification

Tenancy Coordination & Delivery/Project Management Deliverables Present the following:

RDT Project Execution Plan inclusive but not limited to:

Master Tenant Fit Out Programme (P6 software) inclusive of:

• All tenancies and the key design, construction, completion and handoveractivities/ milestones
• Alignment to Main Contractor Base Build construction programme inclusive ofcritical path and key milestones pertaining to unit handovers and MEPservices commissioning, authority inspections and certification inclusive ofTaking Over Certificate (TOC)
• Weekly Design and Construction progress and tracking reports
• Project overviews indicating the vital parameters and progress of all units.Mitigation plans for units under delay
• Physical site possession checklists, reports and tracking
• Design, Permits and Construction approvals process
• Verify & certify all local authority documentation for carrying out works on site.Verify availability of DCD/ OM/ DEWA approved documentation on site.
• Completed Emaar approval forms, including, but not limited to the following:
• Tenant Authorised Representative details
• Tenant Designer details
• Tenant MEP consultant details
• Tenant Structural Consultant details
• Tenant Lighting Consultant details
• Tenant General Contractor details
• QA/QC plan
• Design Management plan inclusive of:
• Design submission forms for all stages of Concept & detailed design includingMEP design
• Construction Management plan
• Site inspection reports
• TVR Tracking report
• Collection & log of contractor's insurance
• Processing of general & hot- work permits
• Assisting in manpower & material movement & site logistics
• Assistance in hoarding movement to facilitate shop front construction
• Assistance in final hoarding removal
• Daily site inspection
• Photographic record of site progress for all units.
• HSE management plan aligning to Main Contractor HSE policies.
• In the case of Dubai South Mall specific management planning to assure tenant contractor compliance to the Worker Welfare and HSE minimum assurance standards
• Issuance of penalties to errant contractors (HSE violation)
• Commissioning, Inspections and retail opening plan
• Review & sign off of project close out documentation including T&C reports. Pre handover inspections reports, including compliance with LOD's
• Pre site handover design meeting minutes
• Pre-Opening defects report
• Pre-Trade inspection report and sign off prior to opening sheets
• Defects close out report
• Site inspection reports
• Pre-Trade inspection report and sign off prior to opening sheets
• Compiling project documentation and issuance to the asset team prior to opening.
• Liaising with local authorities for facilitating onsite inspections.

SNC Lavalin’s Faithful+Gould business is one of the world’s leading integrated project and programme management consultancies; with over 2,400 professionals operating worldwide.

Our aim is to protect and maximise our clients’ interests throughout the planning and delivery of projects, ensuring they are delivered on time, on budget. We pride ourselves on collaborating with client teams and developing long-term relationships.

Key services include, Project management, programme management, project controls, commercial management, cost management and expert scheduling and construction planning.

Our industry is going through a digital transformation and we have been investing in and pioneering digital methods to improve all aspects of our service. We have focussed our digital transformation around platform modernisation and product development and through standardisation and automation, we are achieving efficiencies that are directly passed on our clients who benefit from a consistent quality of service as well as the savings.

Active in the Middle East for over 20 years, we have offices in the UAE, Qatar, Oman and Saudi Arabia. We hire and retain only the best people in the industry. Our success is built on recruiting - and then developing - brilliant people from a broad range of professional and cultural backgrounds. It’s precisely this diversity of talent that sets us apart.

Acquired by SNC Lavalin in 2017, we also have an extensive depth of geographic exposure across 50 countries and the breadth of 53,000 experts. As one of the largest engineering contractors, we have access to 17,000 staff in the Middle East making us one of the largest multidisciplinary consultancies in the region.

Job Details

Internal Relationships:
• Participate in meetings to discuss issues and status
• Review and determine daily priorities
• Seek authorization when required
• Seek performance feedback
• Escalate issues through chain of command
• Establish priorities
• Seek and provide information
• Seek clarification regarding agreed terms and conditions with merchant
• Define scope of works in preparation of tenancy
• Track activities to ensure tenancy is handed over to lessee by deadline
• Discuss issues
• Liaise with Centre Management to coordinate works and costs
• Discuss and coordinate issues
• Report status in Retail Design Management meetings on each asset.
• Track activities to ensure tenancy is handed over to lessee by deadline
• Detail lessor and merchant requirements and lease terms and conditions
• Assist billing tenants for works
• Coordinate and obtain final lease plan for Retail Design Management

External Relationships:
• Confirm lease terms and conditions
• Discuss merchant issues
• Handover tenancy to merchant/s and or Tenant Authorized Representative (TAR)
• Assist billing tenants for TVR works
• Liaise with the Lessee and the local municipality to seek permits and approval for works within associated with tenancy
• Resolve issues impacting with the centre
• Coordinate quotations with contractors
• Project manage works with contractors for tenancies
• Manage Health & Safety
• Collect certificates for trade


Experience Required:
• Ideally experience in retail project management of buildings and facilities of similar project
• Management skills and the ability to relate to the complexities of managing retail property
• University degree or equivalent in a technical discipline preferably Interior Design or Architecture
• Diploma/ Certificate in Occupational Health and Safety or equivalent
• Excellent communication skills
• Conflict Management Skills
• Site Management Skills
• Knowledge of Authority Processes

We offer an excellent package which includes:
• A competitive salary
• Accommodation allowance
• Transportation allowance
• 22 calendar days annual leave
• Medical and life insurance cover
• Company gratuity scheme
• Discretionary bonus scheme
• Annual flight allowance to point of origin
• Employee Well-Being Programme - 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants.

About the Company

Atkins is one of the leading providers of professional, technology based consultancy and support services to the industry, commerce and governments in all of the worlds major economies. With over 17,000 staff operating in Europe, the Middle East, Asia Pacific and the Americas, Atkins has a broad range of skills and resources and provides Clients with a comprehensive service throughout the entire life cycle of the projects in the built environment.

We aim to be the international first choice supplier of technical and integrated services. Shaped by our customers' needs, our vision is to:

  • focus on quality
  • seek world class design and excellence
  • strive to add value
  • be flexible to the evolving needs of a changing society

Atkins first carried out design and supervision commissions in the Gulf area in 1967. From its regional head office in Dubai, U.A.E. Atkins Middle East now employs over 2000 staff located in Dubai, Abu Dhabi, Sharjah, Oman (Muscat ), Qatar (Doha) Bahrain (Manama), Kuwait (Kuwait City) and India (Bangalore).

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