Job description / Role
• Territory Service Incharge (Customer Service Dept. for Bathroom Products)
• A leading manufacturer and retailer of bathrooms, fittings, sanitary ware.
•Expand Service Network for bathroom products, fittings, sanitary wares in sync with business growth plans.
•Satisfactorily attend to Dealer customer care assistance requirement and organize satisfactory resolutions.
•Monitor & control the health status of service calls.
•Plan & organize project services.
•Plan & organize service camps.
•Be part of business development team for new distributor appointment or high value project pitches.
•Plan and Organize Open Market Plumber Training.
•Organize Open Market Plumber Site Plumber Training / Assistance (On Job Training)
•Monitor & ensure customer delight.
•Plan and organize spares inventory and keep track of it.
•Attend to escalation and ensure immediate redressal.
•Attend, authenticate & process material claims/commercials pertaining to Customer Care.
•Visit dealers on regular basis.
•Attend dealer, builder, architect etc. meets/exhibitions to represent Customer Care.
•Provide to HO details and product feedback.
•Organize to provide warranty certificates to dealers & projects.
AED 7,000 to 9,000 per month inclusive of fixed allowances.
Additional benefits: Company Car, Incentives, Allowances, Local benefits
•Preferably Civil, Mechanical, or Electrical Engineer.
•Preferred industry background: White Goods, Sanitary ware, FMCG, Telecom, Electronics, Water Purifiers, Building Materials.
•At least 2-3 years of experience as a supervisor in a customer service department in above mentioned industries.
•Ability to troubleshoot technical problems with products, installation, maintenance.
•Customer Service attitude.
•Excellent communication skills and ability to train, guide, and coach team members.
•Dubai driving license is essential for this job.
About the Company
Viva HR Consultants is a fast-growing service provider in the field of Human Resources and Recruitment Outsourcing. Located in Dubai, we provide a wide array of HR Services for businesses and individuals across the world.
We specialize in turning first assignments into successful long-lasting business partnerships. Our vision is to deliver quality products and services to clients across the globe. We take pride in our core values of Integrity and Confidentiality. We are a very customer-centric organization and our entire team works very hard to achieve our primary goal of \"Customer Delight\" which results in our customers and clients coming back to us for more. We also strongly believe in building long-term mutually beneficial business relationships. We never promise what we cannot deliver and we never compromise on quality.