Job closed
Ref: OP555-254
Job description / Role
Ticket Sales Executive to work on a 5 star hotel in Abu Dhabi
- Organize and distribute “will-call” tickets.
- Call customers to advise of event changes and/or cancellations; as may periodically be required.
- Respond to customer inquiries with accurate up-to-date information.
- Provide superior customer service.
- Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
- Strong customer service skills with the ability to resolve customer conflicts, should they arise.
- Read, write and communicate effectively with co-workers and the general public.
- Deal professionally, courteously and tactfully with the public and coworkers.
- Flexibility to work nights, weekends and/or holidays when needed.
- Light administrative duties.
- Other duties as assigned.
Requirements
- Proven customer service experience.
- Capability of communicating positively with guests to establish their needs efficiently and courteously.
- Friendly, courteous phone demeanour.
- Proficient computer and typing skills.
- Ability to work in a fast paced, ever changing environment.
- Ability to work alone or as part of a team setting.
- Previous experience with ticketing software an asset.
About the Company
Ignite Search & Selection is a leading Recruitment Agency in the Middle East. Ignite's team of specialist recruiters now works across a range of sectors including Legal, Digital/Technology, Retail/FMCG, Construction and Engineering.
We pride ourselves on given both clients and candidates expert market knowledge in our chosen sectors. We value getting a detailed understanding of our clients and candidates expectations to find the perfect fit for all parties.