Tier 2 Customer Service Representative

Job description / Role

We are seeking a solutions-oriented client service representative with a passion for helping our clients. Client Service Representatives will act as a primary point of contact for escalated customer matters and must possess excellent negotiation skills required to maximize retention of incoming cancelation requests.
Responsibilities:
• Handling inbound and outbound calls needing resolution on escalated matters.
• Establishing rapport with clients in order to resolve outstanding service issues and/or outstanding payments.
• Working with other departments to ensure service implementations are applied to client accounts as needed.
• Meeting retention targets, and engaging in upselling and cross-selling
• Gaining an in-depth knowledge of the business, the market and the products/services offered and presenting this to clients in a way they understand.

**Note:** This position is exclusively for candidates based in the UAE, preferably those on a visit
visa or who have a canceled employment visa and can join immediately.

Schedule: Monday to Friday (5 days a week), 6:00 pm - 2:30 am (Evening Shift)

Qualifications:
• Exceptional customer service skills.
• Fluent in the English language.
• Strong attention to detail and multitasking skills.
• Excellent problem-solving and negotiation skills using customized, creative solutions to address individual client needs.
• Self-motivated, with a passion for providing outstanding customer service.
• Minimum 1+ year of customer service experience.
• Minimum 1 year of client retention experience.
• Must have 1+ year of international call center experience.

Salary:
AED 5,000 to 6,000 per month inclusive of fixed allowances.
Additional benefits: Employment Visa ; Medical Insurance

About the Company

Baden BPO is a human capital focused company providing call center services, online marketing solutions, client back office support and business processing outsourcing services. We continue to strive to improve your client experience through our dedicated and well experienced staff. As a company, we provide all the training required, personal development programs and human resource support in order to bring out the best of our employees to the forefront of your customer’s experience.

As purveyors of culture and customer experience, Baden BPO stands determined to refine and improve our service quality so that you, our client, can focus on what you do best.