Training and Culture Manager

Job description / Role

Since the original company's beginnings in 1992, our client has transformed its core business model from being a single restaurant to a multi-brand, multi-national organisation developing through corporate franchised expansion to locations in the Middle East and India, serving over 4 million meals per year. Their partners are internationally recognised and hail from all corners of the globe and the company is constantly expanding across the region. The company boasts huge passion and pride for their product and its transparency and ethical approach make it an employee of choice.

Based in Dubai, the role of Training & Culture Manager is to implement the HR development function for both the corporate and customer facing aspects of the business. They are seeking an engaging individual to facilitate in the delivery of all training, across all roles including mid-level management, to develop a positive culture to reinforce the company’s vision and values.

It is expected that the incumbent will be involved in a collaborative approach with staff to ensure their engagement and manage their expectations in terms of their personal development and training needs. You will be involved in motivating staff to do well and offer the highest standards at all times from their very first day. Newsletters, staff satisfaction surveys and suggestions will also form part of the duties of this role alongside staff welfare and counselling, concerning everything from staff accommodation to birthday and service recognition awards.

This is a unique opportunity for a candidate with a training and HR background to make a real difference to the culture of the company for the future and you will always lead by example. Alongside the training and welfare aspects of the role you will also understand the need for statistics and be able to interpret their meaning and impact to the Senior HR Manager and the Board as well as monitor KPIs and performance of staff.

Requirements

The incumbent should be able to display confidence and an addictive enthusiasm when delivering training to complement the core values of the business and be able to see from a new perspective to add a sense of pride and value to all the restaurant brands.

Although a food and beverage background is not essential, those candidates with strong training and staff welfare experience is essential. A training certification (preferably in HACCP or an equivalent) is highly desirable. You should also have a passion for training with excellent fluency in English spoken, reading and writing. A driving licence and own car is also essential.

About the Company

Irwin & Dow was established in 2013 to provide clients with a unique and highly personalised recruitment service, providing the very top calibre of candidates across the business support and secretarial function.

We provide a refreshing approach, working in close partnership with clients and candidates across diverse industry sectors; large MNC’s, government & semi -government entities, SME’s, local businesses and in the start-up and UHNWI support framework.

Great people equal great success: all our candidates are interviewed personally by a member of the team, and we develop longstanding and in-depth relationships with our clients, understanding their corporate culture and goals to ensure a successful outcome for both parties.

Our values of discretion and diplomacy are paramount, and we are pleased to be a partner of choice for clients and candidates.