Training And Quality Executive

Job description / Role

Overview

Be part of an iconic hospitality landmark.

Ciel Dubai Marina, part of IHG Hotels & Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development features 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities. Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

As a Training and Quality Executive, you will be responsible for supporting the delivery of learning and service excellence across the hotel. You will coordinate training initiatives, assess operational quality standards, and help embed a culture of continuous improvement, ensuring all team members deliver a world-class guest experience befitting the world's tallest hotel.

Key Responsibilities:

Training & Development:

• Assist in identifying training needs across departments through audits, feedback, and performance data.
• Coordinate and deliver onboarding programs for new joiners.
• Support the execution of brand, service, and soft skills training workshops.
• Maintain accurate training records and compliance tracking.
• Evaluate training effectiveness through feedback and performance assessments.

Quality & Service Standards:

• Conduct regular quality checks, audits, and mystery guest simulations in line with LQA/Forbes standards.
• Monitor guest feedback platforms (e.g., TrustYou, ReviewPro) and collaborate with department heads to improve service scores.
• Follow up on guest complaints and service recovery cases to identify training gaps.
• Assist in creating and updating SOPs and service standards in collaboration with operational leaders.
• Promote a guest-centric culture by championing best practices and recognizing service excellence.

Desired Skill & Expertise

• Degree or diploma in Hospitality, HR, or a related field.
• Minimum 2 years of experience in a learning, training, or quality assurance role, preferably in a luxury hotel.
• Strong presentation, facilitation, and communication skills.
• Detail-oriented, analytical, and organized.
• Energetic, positive, and passionate about people development and service excellence.
• Proficient in Microsoft Office; experience with LMS platforms and guest feedback tools is a plus.
• Fluent in English; additional languages are advantageous.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.