Training & Development Coordinator - Consulting

Job description / Role

Our Training and Development team is dedicated to providing relevant, market-leading learning solutions for Deloitte staff. An exciting opportunity exists to join the Consulting Training & Development team working across various services lines across the Middle East. The role involves working with the service lines to execute strong technical and professional development capability. As part of the regional Training & Development team, the role is also responsible for supporting and promoting firm wide initiatives.

Functions/Tasks:

Work with the Training & Development team to deliver the Deloitte and service line learning strategies, including:

Operating within a high volume environment to coordinate core learning administration and logistics for service line learning programs which will encompass the following:

- Organising printing, catering, room bookings and pre-work where required
communicating to facilitators, attendees and internal stakeholders in a clear and timely manner.
- Managing the service line training calendars to ensure these are up-to-date. Managing the Talent Development inboxes.
- Support communication of learning activities through the consistent delivery of service line communications, which will include drafting communications such as training calendar, newsletter, invitations, internal Yammer and having responsibility for the service line training intranet pages.
- Over time there may be opportunity to get involved in the facilitation of learning programs and where appropriate, input into the design of training.
- Provide reporting on key programs and contribute to regular business reporting, for example preparing feedback reports on learning programs.
- Support firm-wide Training & Development initiatives and strategic projects as required.

Working within the regional Training & Development team, this role provides an opportunity to work with diverse service lines and provide service across a breadth of learning programs. The successful candidate will get an opportunity to develop their core L&D skills and manage in a high volume training environment.

This role may require a low to moderate amount of travel.

KPIs:

- Effective delivery of key tasks to required deadlines and quality standards
- Consistently demonstrate the Deloitte behaviors / values
- Proactive career management, including annual review processes
- Timely preparation and delivery of Training & Development communications
- Continuous improvement of training processes
- Effective stakeholder management within the Training & Development teams
- Effectively liaising with the Consulting Training & Development Lead to ensure training programmes and task are carried out successfully.

Leadership Capabilities:

- Builds own understanding of our purpose and values; explores opportunities for impact
- Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
- Understands expectations and demonstrates personal accountability for keeping performance on track
- Actively focuses on developing effective communication and relationship-building skills
- Understands how their daily work contributes to the priorities of the team and the business

Requirements

Qualifications:

- Essential: BS in Business Management/HR or full completion of an appropriate tertiary qualification or equivalent which would assist in the understanding of key business issues and execution of the learning & development strategy.
- Preference for minimum of two years of experience working in Learning & Development or HR or an administrative role within a consulting / professional services or corporate environment.

Fluent or native English language abilities and Arabic basic.

Competencies / Personal Attributes / Interpersonal Skills

- Strong attention to detail and quality assurance skills
- Ability to multi-task and manage high volumes of administrative tasks
- Strong communication and interpersonal skills, including a professional phone manner
- Highly motivated, confident and solutions focused
- Ability to work in a fast paced environment and manage conflicting priorities
- Ability to work independently and remotely while maintaining a consistently high level of output and performance

Deloitte in the UAE is part of Deloitte & Touche (M.E.). Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL).

About the Company

Deloitte is the world's largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.

With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 250,000 professionals are committed to becoming the standard of excellence.

Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.

Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity